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Re: What Alt Format works for you?

for

From: McDonald, Jeni
Date: Nov 14, 2024 7:13AM

Thanks, Charis—that makes a lot of sense. I can see how alternative format delivery might result in delays.

For people who aren't as comfortable with digital tools, like my mother, who’s recently legally blind and still adapting to screen readers and zoom, I wonder if there’s a way to make this more seamless.

If you had someone in your life in a similar situation, what would you advise? And if alternative formats could be delivered faster, what would your preference be—audio on a CD, an emailed file, or a USB?

On 11/13/24, 4:39 AM, " <EMAIL REMOVED> " < <EMAIL REMOVED> > wrote:

Hello:

I usually go to the website or app to read my bills using a screen reader. For me it is the fastest way to get the information.

I used to request bills in Braille when available, however, they usually came a couple weeks after the print bill and the print bill was still considered the bill. There was no leniency if you used the Braille. You are still expected to get the bill paid on time based on the information on the print bill.

I appreciate the company having choices. What is accessible to one person may not be accessible to another person.


Charis Austin