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Number of posts in this thread: 9 (In chronological order)

From: Dean Hamack
Date: Wed, Jun 10 2009 5:25PM
Subject: Easy Web Browsing Software
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Came across this while browsing the Macy's website:

http://www1.macys.com/accessibility/start_en.html

Anybody tried it? Thoughts?

From: Randi Oomens
Date: Wed, Jun 10 2009 5:30PM
Subject: Re: Easy Web Browsing Software
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Hmm, I got a funny message about a 404 error. Is that what you were
asking about? If so, its pretty funny. If not, I don't know why I got
the error haha.

From: Dean Hamack
Date: Wed, Jun 10 2009 5:35PM
Subject: Re: Easy Web Browsing Software
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No. What I get when I go to that link is a page where you can download a
product from IBM called "Easy Web Browsing Software" which Macy's claims
improves accessibility on their site.


On 6/10/09 4:30 PM, "Randi Oomens" < = EMAIL ADDRESS REMOVED = > wrote:

> Hmm, I got a funny message about a 404 error. Is that what you were
> asking about? If so, its pretty funny. If not, I don't know why I got
> the error haha.

From: Randi Oomens
Date: Wed, Jun 10 2009 5:40PM
Subject: Re: Easy Web Browsing Software
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Hmm, I followed the link and got a 404. Interesting.

From: Karlen Communications
Date: Thu, Jun 11 2009 4:35AM
Subject: Re: Easy Web Browsing Software
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I looked up IBM Easy Web Browsing software and got their information page:
http://www-06.ibm.com/jp/accessibility/raku2web/jp/start_en.html

Cheers, Karen

-----Original Message-----
From: = EMAIL ADDRESS REMOVED =
[mailto: = EMAIL ADDRESS REMOVED = ] On Behalf Of Dean Hamack
Sent: Wednesday, June 10, 2009 7:25 PM
To: WebAIM Discussion List
Subject: [WebAIM] Easy Web Browsing Software

Came across this while browsing the Macy's website:

http://www1.macys.com/accessibility/start_en.html

Anybody tried it? Thoughts?

From: Karlen Communications
Date: Thu, Jun 11 2009 4:50AM
Subject: Re: Easy Web Browsing Software
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If you go to http://www.macys.com/ and then go to the link "Download our new
user assistance tool" which sounds like it is near the bottom of the page,
you'll get the Macy's link and info about the Easy Web Browsing tool.

Cheers, Karen

-----Original Message-----
From: = EMAIL ADDRESS REMOVED =
[mailto: = EMAIL ADDRESS REMOVED = ] On Behalf Of Dean Hamack
Sent: Wednesday, June 10, 2009 7:25 PM
To: WebAIM Discussion List
Subject: [WebAIM] Easy Web Browsing Software

Came across this while browsing the Macy's website:

http://www1.macys.com/accessibility/start_en.html

Anybody tried it? Thoughts?

From: Chris Hoffman
Date: Sat, Jun 13 2009 11:05AM
Subject: Re: Easy Web Browsing Software
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It looks like a great product for someone who could benefit from a
screen magnifier.

As long as he doesn't already have a screen magnifier.

And as long as he doesn't use any application except his browser

(so long as that browser doesn't have a zoom function).

And as long as he doesn't browse any site except for macys.com.

Oh, yes, almost forgot: He'd better be using Windows
(http://www1.macys.com/accessibility/os_err_en.html).

There are a bunch of these "solutions" out there. I think Macy's would
be better off putting the effort into making their site accessible
with alt attributes, semantic HTML, coherent document structure, etc.,
rather than trying to shift the responsibility onto somebody else.

--Chris

On Thu, Jun 11, 2009 at 6:45 AM, Karlen
Communications< = EMAIL ADDRESS REMOVED = > wrote:
> If you go to http://www.macys.com/ and then go to the link "Download our new
> user assistance tool" which sounds like it is near the bottom of the page,
> you'll get the Macy's link and info about the Easy Web Browsing tool.
>
> Cheers, Karen
>
> -----Original Message-----
> From: = EMAIL ADDRESS REMOVED =
> [mailto: = EMAIL ADDRESS REMOVED = ] On Behalf Of Dean Hamack
> Sent: Wednesday, June 10, 2009 7:25 PM
> To: WebAIM Discussion List
> Subject: [WebAIM] Easy Web Browsing Software
>
> Came across this while browsing the Macy's website:
>
> http://www1.macys.com/accessibility/start_en.html
>
> Anybody tried it? Thoughts?
>
>
>

From: Cliff Tyllick
Date: Sun, Jun 14 2009 10:00PM
Subject: Re: Easy Web Browsing Software
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Chris, here's the answer I got when I e-mailed their customer service about the 404 error their link generates for people who use Macs:

"We apologize that you have experiened [sic] problems attempting to access our tool for the visually disabled user. We have included some information that may assist you. I was able to go through the steps and have included the requirements of your equipment to be able to use the tool.

"Operating System: Usable with Microsoft(R) Windows 2000, Windows XP, and Windows Vista*
* Supported for 32-bit version only

"Browser: Microsoft Internet Explorer version 5.5(SP2), 6.0, or 7.0 is required. Internet Explorer 6 is strongly recommended."

I would think that a 404 message is inappropriate when the problem is that the destination of the link works with only a limited selection of browsers and operating systems. When that's the case, people should be told those limitations *before* they click the link, right?

Cliff Tyllick

>>> Chris Hoffman < = EMAIL ADDRESS REMOVED = > 06/13/09 12:05 PM >>>
It looks like a great product for someone who could benefit from a
screen magnifier.

As long as he doesn't already have a screen magnifier.

And as long as he doesn't use any application except his browser

(so long as that browser doesn't have a zoom function).

And as long as he doesn't browse any site except for macys.com.

Oh, yes, almost forgot: He'd better be using Windows
(http://www1.macys.com/accessibility/os_err_en.html).

There are a bunch of these "solutions" out there. I think Macy's would
be better off putting the effort into making their site accessible
with alt attributes, semantic HTML, coherent document structure, etc.,
rather than trying to shift the responsibility onto somebody else.

--Chris

On Thu, Jun 11, 2009 at 6:45 AM, Karlen
Communications< = EMAIL ADDRESS REMOVED = > wrote:
> If you go to http://www.macys.com/ and then go to the link "Download our new
> user assistance tool" which sounds like it is near the bottom of the page,
> you'll get the Macy's link and info about the Easy Web Browsing tool.
>
> Cheers, Karen
>
> -----Original Message-----
> From: = EMAIL ADDRESS REMOVED =
> [mailto: = EMAIL ADDRESS REMOVED = ] On Behalf Of Dean Hamack
> Sent: Wednesday, June 10, 2009 7:25 PM
> To: WebAIM Discussion List
> Subject: [WebAIM] Easy Web Browsing Software
>
> Came across this while browsing the Macy's website:
>
> http://www1.macys.com/accessibility/start_en.html
>
> Anybody tried it? Thoughts?
>
>
>

From: Dean Hamack
Date: Mon, Jun 15 2009 1:00PM
Subject: Re: Easy Web Browsing Software
← Previous message | No next message

I'm on a Mac and I was able to access the link that explains the software
(the one I posted) just fine.


On 6/14/09 8:55 PM, "Cliff Tyllick" < = EMAIL ADDRESS REMOVED = > wrote:

> Chris, here's the answer I got when I e-mailed their customer service about
> the 404 error their link generates for people who use Macs:
>
> "We apologize that you have experiened [sic] problems attempting to access our
> tool for the visually disabled user. We have included some information that
> may assist you. I was able to go through the steps and have included the
> requirements of your equipment to be able to use the tool.
>
> "Operating System: Usable with Microsoft(R) Windows 2000, Windows XP, and
> Windows Vista*
> * Supported for 32-bit version only
>
> "Browser: Microsoft Internet Explorer version 5.5(SP2), 6.0, or 7.0 is
> required. Internet Explorer 6 is strongly recommended."
>
> I would think that a 404 message is inappropriate when the problem is that the
> destination of the link works with only a limited selection of browsers and
> operating systems. When that's the case, people should be told those
> limitations *before* they click the link, right?