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Re: JAWS 13.0 and Parallels

for

From: Léonie Watson
Date: Feb 18, 2012 9:39AM

"We are experiencing an issue in which during the install, we receive the
following error message:
“The JAWS setup package could not install the required component
vcredist2005_x86). The process will now exit”"

Not directly I'm afraid, but I think the file in question is used by
the Nuance ETI TTS. Judging by the file name, it looks as though it's a
32bit version. Probably a silly suggestion, but is it worth checking you
have the right Jaws version (32/64bit) for your OS?

Otherwise, it might be worth installing the missing file manually.
It's possible Jaws might throw up similar errors if it needs/thinks its
missing later versions of that file though. Guess if installing this file
manually worked, it might do for any other files that it thinks are missing.

Léonie.






-----Original Message-----
From: <EMAIL REMOVED>
[mailto: <EMAIL REMOVED> ] On Behalf Of Heidi Jungel
Sent: 17 February 2012 20:45
To: <EMAIL REMOVED>
Subject: [WebAIM] JAWS 13.0 and Parallels

Has anyone had issues with JAWS 13.0 Professional Installation on Windows 7
Enterprise with Parallels? If so, what did you do to resolve this issues?

We are experiencing an issue in which during the install, we receive the
following error message:
“The JAWS setup package could not install the required component
vcredist2005_x86). The process will now exit”

Upon contacting Freedom Scientific, we received a response:
"The JAWS(r) screen reading software is not supported when running in a
virtual environment. There have been users to get this to work, but it is
not supported by our team."

We did have this problem with JAWS 12.0. We even tried uninstalling 12
(including any references in the registry files) to install 13.0, but
continue to get this same error message.

Any suggestions will be greatly appreciated!