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JAWS 13.0 and Parallels

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From: Heidi Jungel
Date: Feb 17, 2012 1:45PM


Has anyone had issues with JAWS 13.0 Professional Installation on Windows 7 Enterprise with Parallels? If so, what did you do to resolve this issues?

We are experiencing an issue in which during the install, we receive the following error message:
“The JAWS setup package could not install the required component vcredist2005_x86). The process will now exit”

Upon contacting Freedom Scientific, we received a response:
"The JAWS(r) screen reading software is not supported when running in a virtual environment. There have been users to get this to work, but it is not supported by our team."

We did have this problem with JAWS 12.0. We even tried uninstalling 12 (including any references in the registry files) to install 13.0, but continue to get this same error message.

Any suggestions will be greatly appreciated!