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Re: Oh, great! this is just what we need...

for

From: Joel Ward
Date: Oct 11, 2002 9:38AM

> Why anyone who knows anything about being online ever sees a popup
> window is beyond my comprehension.

A few possible reasons:

1) User cannot install programs or upgrade browser because:
1a) Is not administrator of system, therefore cannot install programs (e.g.
corporate system, school system, etc.)
1b) Is not a software expert, and has no idea how to install software
properly (e.g. my mother)
1c) Does not know upgrades/different browsers/other technology exists (e.g.
again, my mother)

2) User does not want to switch browsers because:
2a) Likes features of current browser
2b) Does not want to pay for browser
2c) Does not want to learn new browser
2d) Is lazy/busy/otherwise occupied

Et cetera, et cetera.

Yes, I agree that everyone who uses the internet should learn the basic
"rules" of the medium, but not everyone wants to, or can, be an expert like
many of us. We have to fight to make the web usable for those novice users.


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