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Re: Screen reader-friendly chat feature - does one exist?
From: Jennifer Sutton
Date: Oct 22, 2015 6:11PM
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This question about chat comes up rather often, so please find, below, the links to threads I've collected where this has been discussed. I believe these are recent enough that the information should still be useful.
My short version, as a screen reader user?
I'd use it if it were accessible. If you build it right, people will come.
But so many chat implementations don't work that you've got an issue of trust, so then, it becomes a matter of publicity.
That's my two cents, anyway.
Jennifer
WebAIM thread -- Live Chat - ARIA recommendations andor good examples
http://webaim.org/discussion/mail_thread?threadf65
and
WebAIM thread accessible third-party commercial online chat options
http://webaim.org/discussion/mail_thread?threadf41
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