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Re: Screen reader-friendly chat feature - does one exist?

for

From: Angel Chesimet
Date: Oct 22, 2015 4:04PM

Google's im is accessible when in the standard mode. There is an
audible beep when the chat window appears and with every entry from
the other party. It is also easily read. Same with facebook.
I recently chatted with customer services on squarespace and Portland
State University library help and found the chat feature accessible.

Angel

On 10/22/15, <EMAIL REMOVED>
< <EMAIL REMOVED> > wrote:
> Screen reader users - do you use online chat? Or do you prefer a different
> way of seeking real time or other forms of customer support or sales
> assistance?
>
> Is there such a thing as a chat feature on a website that works well on
> screen readers? I¹m interested in real working examples.
>
> Is there a company out there that does this well? (IBM, AT&T, Target,
> Comcast, etc.?)
>
> The kinds of functionality and features we expect to beneficial are:
>
> * When chat invitation is intrusive, knowing that it has popped up on the
> screen
> * Ability to move focus to the chat invitation popup in order to accept or
> cancel
> * If person cancels, to be able to return to where s/he was on the page
> * Knowing when a service agent has responded to a question or comment.
> Would an audio cue like a beep be helpful, if it can be muted when not
> desired? Does anyone do this today?
>
>
> Thanks,
>
> Judith Blankman
>
>
>
> Accessibility Strategist
>
> Customer Experience (CX)
>
> WFVC Digital | 550 California Street, 2nd floor | San Francisco, CA 94104
> MAC A0112-020
>
> Tel: 415-947-6583 | Cell: 415-601-1114
>
>
> j <mailto: <EMAIL REMOVED> > <EMAIL REMOVED>
> <mailto: <EMAIL REMOVED> >
>
> > > > >


--
Angel Chesimet, MS, LPCi
Counselor

Disability Services
Portland Community College
Rock Creek Bldg: 9 Rm: 109
Office hours: Mon./Wed.

Voicemail: 971-722-8007
E-mail: <EMAIL REMOVED>
www.pcc.edu/resources/disability

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