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Re: Screen reader-friendly chat feature - does one exist?
From: Charles Krugman
Date: Oct 24, 2015 4:16PM
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I don't know the chat feature or program that is used but I regularly
interact with the one that Best Buy uses for Geeksquad when I chat with
their agents. It is generally usable with the latest versions of JAWS.
Chuck
-----Original Message-----
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Sent: Thursday, October 22, 2015 2:52 PM
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Subject: [WebAIM] Screen reader-friendly chat feature - does one exist?
Screen reader users - do you use online chat? Or do you prefer a different
way of seeking real time or other forms of customer support or sales
assistance?
Is there such a thing as a chat feature on a website that works well on
screen readers? I¹m interested in real working examples.
Is there a company out there that does this well? (IBM, AT&T, Target,
Comcast, etc.?)
The kinds of functionality and features we expect to beneficial are:
* When chat invitation is intrusive, knowing that it has popped up on the
screen
* Ability to move focus to the chat invitation popup in order to accept or
cancel
* If person cancels, to be able to return to where s/he was on the page
* Knowing when a service agent has responded to a question or comment.
Would an audio cue like a beep be helpful, if it can be muted when not
desired? Does anyone do this today?
Thanks,
Judith Blankman
Accessibility Strategist
Customer Experience (CX)
WFVC Digital | 550 California Street, 2nd floor | San Francisco, CA 94104
MAC A0112-020
Tel: 415-947-6583 | Cell: 415-601-1114
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