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Re: Model for an accessible ticketing website

for

From: Sharron Rush
Date: Jan 20, 2016 10:03AM


Oh no, the accessibility of the Kennedy Center website is a battle that
Betty has been fighting (and losing) for years. It is typical of what
happens when accessibility is compartmentalized, in my opinion. This is
likely a larger discussion about why accessibility expertise should *not*
be siloed off into one person's area of responsibility. The idea of an
"accessibility professional" becomes meaningless when there is no
integration of that expertise and advice into daily practice.

I am sorry I did not make clear that I was not recommending the Kennedy
Center website as a model but only pointing to their Guide for ticket sales
as an excellent set of principles. Do as they say, not as they do :)

Best,
Sharron
----Original Message-----
From: WebAIM-Forum On Behalf Of Teresa Haven
Sent: Wednesday, January 20, 2016 11:45 AM

Thanks, Sharon. Their guide is very comprehensive and detailed. I started
checking out the site itself (doing a search for events in preparation of
trying the purchase process) and was disappointed to find several basic
violations of accessibility principles in the design and coding of the
site. Perhaps they've recently updated and someone dropped the ball?

Teresa

-----Original Message-----
From: WebAIM-Forum [mailto: <EMAIL REMOVED> ] On Behalf Of Sharron Rush
Sent: Wednesday, January 20, 2016 8:46 AM
To: <EMAIL REMOVED>
Subject: Re: [WebAIM] Model for an accessible ticketing website

Hi Teresa,

The best work in this area that I am aware of has been done at the Kennedy
Center. Their Director of Accessibility is Betty Seigal who has been quite
proactive in developing best practices for ticketing. The Kennedy Center
published a guide (including follow-up contact information) and it is
posted as a PDF on their website:
https://www.kennedy-center.org/accessibility/TipSheet_AccessibleOnlineTicketingPrinciples.pdf

Additionally if you are able to attend their annual LEAD conference, the
sessions provide very specific information for museums and performing arts
organizations trying to improve their services to people with disabilities.

Best,
Sharron
--
Sharron Rush | Executive Director | Knowbility.org | @knowbility *Equal
access to technology for people with disabilities*


----Original Message-----
From: WebAIM-Forum On Behalf Of Teresa Haven
Sent: Wednesday, January 20, 2016 9:49 AM

Greetings, all. I'm searching for an example of an accessible online ticket
purchasing website - not just that they have tickets for accessible
seating, but that the purchase process is fully accessible. Does anyone
have a site that they would like to suggest as a model for best practices?

Thanks in advance for your suggestions,
Teresa

Teresa Haven, Ph.D.
Accessibility Analyst, Northern Arizona University

--
Sharron Rush | Executive Director | Knowbility.org | @knowbility
*Equal access to technology for people with disabilities*