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Re: Model for an accessible ticketing website

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From: Teresa Haven
Date: Jan 20, 2016 10:05AM


Thanks for the clarification, Sharon. I agree with your comments completely and I'm glad to be in a place where we have more integrated efforts, but I still keep searching for those good examples to offer.

Cheers,
Teresa

-----Original Message-----
From: WebAIM-Forum [mailto: <EMAIL REMOVED> ] On Behalf Of Sharron Rush
Sent: Wednesday, January 20, 2016 10:04 AM
To: <EMAIL REMOVED>
Subject: Re: [WebAIM] Model for an accessible ticketing website

Oh no, the accessibility of the Kennedy Center website is a battle that Betty has been fighting (and losing) for years. It is typical of what happens when accessibility is compartmentalized, in my opinion. This is likely a larger discussion about why accessibility expertise should *not* be siloed off into one person's area of responsibility. The idea of an "accessibility professional" becomes meaningless when there is no integration of that expertise and advice into daily practice.

I am sorry I did not make clear that I was not recommending the Kennedy Center website as a model but only pointing to their Guide for ticket sales as an excellent set of principles. Do as they say, not as they do :)

Best,
Sharron
----Original Message-----
From: WebAIM-Forum On Behalf Of Teresa Haven
Sent: Wednesday, January 20, 2016 11:45 AM

Thanks, Sharon. Their guide is very comprehensive and detailed. I started checking out the site itself (doing a search for events in preparation of trying the purchase process) and was disappointed to find several basic violations of accessibility principles in the design and coding of the site. Perhaps they've recently updated and someone dropped the ball?

Teresa

-----Original Message-----
From: WebAIM-Forum [mailto: <EMAIL REMOVED> ] On Behalf Of Sharron Rush
Sent: Wednesday, January 20, 2016 8:46 AM
To: <EMAIL REMOVED>
Subject: Re: [WebAIM] Model for an accessible ticketing website

Hi Teresa,

The best work in this area that I am aware of has been done at the Kennedy Center. Their Director of Accessibility is Betty Seigal who has been quite proactive in developing best practices for ticketing. The Kennedy Center published a guide (including follow-up contact information) and it is posted as a PDF on their website:
https://www.kennedy-center.org/accessibility/TipSheet_AccessibleOnlineTicketingPrinciples.pdf

Additionally if you are able to attend their annual LEAD conference, the sessions provide very specific information for museums and performing arts organizations trying to improve their services to people with disabilities.

Best,
Sharron
--
Sharron Rush | Executive Director | Knowbility.org | @knowbility *Equal access to technology for people with disabilities*


----Original Message-----
From: WebAIM-Forum On Behalf Of Teresa Haven
Sent: Wednesday, January 20, 2016 9:49 AM

Greetings, all. I'm searching for an example of an accessible online ticket purchasing website - not just that they have tickets for accessible seating, but that the purchase process is fully accessible. Does anyone have a site that they would like to suggest as a model for best practices?

Thanks in advance for your suggestions,
Teresa

Teresa Haven, Ph.D.
Accessibility Analyst, Northern Arizona University

--
Sharron Rush | Executive Director | Knowbility.org | @knowbility *Equal access to technology for people with disabilities*