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Re: PDF: Discrepancy with JAWS and NVDA

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From: Jamous, JP
Date: Aug 23, 2016 6:19AM

Folks,

Please, if you are finding such bugs make sure to report them to FS or whatever the heck they are called now. We all pay for our SMAs and FS needs to live up to that promise of deliver Job Access with Speech.

Quick example, I was unable to use the Schedule Assistant to find vacant rooms to hold meetings with other teams. After their Tier I support was useless, they elevated my ticket to their escalation team, which I am not that crazy about either.

I was called twice and went through the issue with them thoroughly. They were unable to give me a solution or work-around. Lastly, they notified me that they contacted Microsoft and that is an issue that they are aware of at Microsoft. It will be fixed in 2016 365.

That answer was not a solution for me. I kept digging around and guess what? JAWS is capable of doing it and yes there is a work-around. I backfired at them with an e-mail that put them to shame.

The NVDA guys are not getting paid and are doing a much better job. We pay this company and we deserve as customers to get a good customer support.

So please, make sure to file this ticket with them. Do not let it slide. It behooves all of us.

Thank you.




**************************************************

Jean-Pierre Jamous
Digital Accessibility Specialist & Developer
UI Accessibility Team

The only limitations in life are those we set for ourselves

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-----Original Message-----
From: WebAIM-Forum [mailto: <EMAIL REMOVED> ] On Behalf Of Karlen Communications
Sent: Tuesday, August 23, 2016 7:10 AM
To: 'WebAIM Discussion List' < <EMAIL REMOVED> >
Subject: Re: [WebAIM] PDF: Discrepancy with JAWS and NVDA

I think there is still the bug in JAWS 17 where it is not reading/finding images in PDF documents. I'm finding the same issue in Acrobat/Reader DC that existed in Acrobat/Reader XI. So this is a JAWS thing.

Cheers, Karen

-----Original Message-----
From: WebAIM-Forum [mailto: <EMAIL REMOVED> ] On Behalf Of Mohith BP
Sent: August 23, 2016 1:30 AM
To: <EMAIL REMOVED>
Subject: [WebAIM] PDF: Discrepancy with JAWS and NVDA

Hi List,

I am facing a strange issue with the PDF files produced by Adobe InDesign.
The images in the document are with the appropriate alternate text.
NVDA is recognizing the images. However, JAWS is not recognizing any images in the document.

Please suggest is there any solution for the same.


Thanks & Regards,
Mohith B. P.