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Re: Where should I expect the focus?


From: Bourne, Sarah (MASSIT)
Date: Mar 29, 2018 1:10PM


I recommend extreme caution in having an action do something different than usual. While you see it as something that would be helpful, users, especially on their first visit, may find it very disorienting. Most people don't want to be surprised or feel tricked.

This is the part of "accessibility" that falls more in the camp of usability rather than technical specifications, so the only way to find if it will annoy or confuse your users to do usability testing.

Sarah E. Bourne
Director of IT Accessibility
Executive Office of Technology Services and Security (EOTSS)
1 Ashburton Place, 8th Floor, Boston, MA 02108
Office: (617) 626-4502
<EMAIL REMOVED> | www.mass.gov/eotss