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PDF reflow problem after conversion from Word

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From: Steve Green
Date: Jun 17, 2018 10:55AM

I don't know if this is a new problem, but if a Word document contains any images, it cannot be viewed in Reflow view after conversion to PDF. After selecting the Reflow menu option, the PDF remains in "normal" view and the Reflow menu option is now greyed out. This occurs both with Adobe Reader and Adobe Acrobat. I am using Word in Office 365.

As a workaround, I tried converting the Word document using Adobe Acrobat v9 (yes, I know it's old but it meets our needs). Reflow now works ok but Acrobat creates untagged PDFs. I have been through all the settings and I can't see anything that would account for this.

Can anyone shed any light on this? I am keen to avoid making any changes to the document in Acrobat because the client who will be creating the documents is not tech savvy and I am trying to write the simplest possible procedures for them.

Regards,
Steve Green
Managing Director
Test Partners Ltd
020 3002 4176 (direct)
0800 612 2780 (switchboard)
07957 246 276 (mobile)
020 7692 5517 (fax)
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www.testpartners.co.uk
 
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