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when to use modal dialog box

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From: jeffgutsell
Date: Jul 16, 2024 11:52AM

Hi All,

Last week, my wife was using her iPhone with VoiceOver to make a web
purchase while talking to a salesman. After entering the initial data, the
site sent her a dual verification code and a dialog popped up where she
should enter the code.

The dialog was not modal and she had an awful time finding the data entry
field.

I told the salesman that he should report this to IT as an accessibility
issue and that IT should make the dialog modal.

I have been thinking about this incident and would like to hear whether I
provided the right observation. Perhaps this kind of data entry situation
should not even occur in a dialog.



Jeff Gutsell