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Number of posts in this thread: 3 (In chronological order)

From: Despain, Dallas
Date: Thu, Feb 17 2011 1:27PM
Subject: chat and timing
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Hey guys,

Does a web-based chat app (such as live person's product for instance) meet WCAG2 real-time/essential exceptions to the timing adjustable guideline? http://www.w3.org/TR/WCAG20/#time-limits

Thanks,

dallas

From: Andrew Kirkpatrick
Date: Thu, Feb 17 2011 1:51PM
Subject: Re: chat and timing
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There is not usually a timing limitation imposed by a web-based chat tool that I'm aware of. If the chat client only gave you 10 seconds to type a message before cancelling anything you typed, that would be a different story... Did you have a specific issue in mind?

Thanks,
AWK

Andrew Kirkpatrick
Group Product Manager, Accessibility
Adobe Systems

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From: Despain, Dallas
Date: Thu, Feb 17 2011 4:30PM
Subject: Re: chat and timing
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Thanks Patrick,

If the user does not type anything for 20 min. (this is adjustable) then the chat session will time out even if the agent keeps typing messages
however, I assume most chat agents would assume that the user had left if absolutely nothing happened for 20 min.

I think a chat application probably does meet the real-time exception and the essential exception to WCAG 2 guideline 2.2.1