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From: Morin, Gary (NIH/NCI) [E]
Date: Tue, Oct 13 2020 9:15AM
Subject: FW: Qualtrics Survey Platform
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Is anyone using or supporting staff who use the Qualtrics Survey Platform https://www.qualtrics.com/? The staff in NCI's analytics and research branch, which conducts surveys of https://www.cancer.gov/ users, would like and welcome any suggestions and comments on best practices – what to ensure, what to avoid – from an accessibility and disability inclusion angle.
They haven't gotten any negative comments or input regarding accessibility but would like to ensure that they're ahead of the game!

Gary M. Morin, Section 508 Coordinator
NCI Office of Communications and Public Liaison (OCPL)
NCI Shady Grove Campus, Room 2E-568
9609 Medical Center Drive
Rockville, MD 20850
(240) 276-6920

Web Accessibility - Section 508 Compliance<https://mynci.cancer.gov/topics/web-accessibility-section-508-compliance>: NCI Home Page for Section 508 Guidance
How Do I Make Documents 508-Conformant?<https://mynci.cancer.gov/topics/how-do-i-make-documents-508-conformant>: How Do I Go About Formatting Microsoft Office Documents and PDF Files (new MyNCI page, 4/28/2020)

From: Lucy GRECO
Date: Tue, Oct 13 2020 9:30AM
Subject: Re: FW: Qualtrics Survey Platform
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Well it is possible to create accessible surveys using the platform The
biggest problem is is the creation of the surveys is not at all accessible
it's purely a drag and drop interface and horrid at best it is not the
default setting for accessibility on any of the questions you have to make
sure the labels are applied appropriately I can't tell you how often I've
seen a qualtric survey with just a row of radio buttons and no association
with the label whatsoever and the next and previous buttons being
completely unlabeled I will get the instructions that our team uses for the
creation for you but for now know that creating them is not an accessible
platform whatsoever

On Tue, Oct 13, 2020, 8:15 AM Morin, Gary (NIH/NCI) [E] via WebAIM-Forum <
= EMAIL ADDRESS REMOVED = > wrote:

>
> Is anyone using or supporting staff who use the Qualtrics Survey Platform
> https://www.qualtrics.com/? The staff in NCI's analytics and research
> branch, which conducts surveys of https://www.cancer.gov/ users, would
> like and welcome any suggestions and comments on best practices – what to
> ensure, what to avoid – from an accessibility and disability inclusion
> angle.
> They haven't gotten any negative comments or input regarding accessibility
> but would like to ensure that they're ahead of the game!
>
> Gary M. Morin, Section 508 Coordinator
> NCI Office of Communications and Public Liaison (OCPL)
> NCI Shady Grove Campus, Room 2E-568
> 9609 Medical Center Drive
> Rockville, MD 20850
> (240) 276-6920
>
> Web Accessibility - Section 508 Compliance<
> https://mynci.cancer.gov/topics/web-accessibility-section-508-compliance>:
> NCI Home Page for Section 508 Guidance
> How Do I Make Documents 508-Conformant?<
> https://mynci.cancer.gov/topics/how-do-i-make-documents-508-conformant>:
> How Do I Go About Formatting Microsoft Office Documents and PDF Files (new
> MyNCI page, 4/28/2020)
>
> > > > >

From: Morin, Gary (NIH/NCI) [E]
Date: Tue, Oct 13 2020 10:17AM
Subject: Re: FW: Qualtrics Survey Platform
← Previous message | Next message →

Hi, Lucy,
So, my suspicion or understanding is correct – it's fairly easy for a person who is NOT using assistive technology to create an accessible survey (out of the box or with accessibility in mind), but a person who does use AT is not going to be able (easily or at all) to create a survey.
Any instructions would be appreciated!

Gary M.


From: Lucy GRECO < = EMAIL ADDRESS REMOVED = >
Sent: Tuesday, October 13, 2020 11:30 AM
To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
Cc: Morin, Gary (NIH/NCI) [E] < = EMAIL ADDRESS REMOVED = >
Subject: Re: [WebAIM] FW: Qualtrics Survey Platform


Well it is possible to create accessible surveys using the platform The biggest problem is is the creation of the surveys is not at all accessible it's purely a drag and drop interface and horrid at best it is not the default setting for accessibility on any of the questions you have to make sure the labels are applied appropriately I can't tell you how often I've seen a qualtric survey with just a row of radio buttons and no association with the label whatsoever and the next and previous buttons being completely unlabeled I will get the instructions that our team uses for the creation for you but for now know that creating them is not an accessible platform whatsoever

On Tue, Oct 13, 2020, 8:15 AM Morin, Gary (NIH/NCI) [E] via WebAIM-Forum < = EMAIL ADDRESS REMOVED = <mailto: = EMAIL ADDRESS REMOVED = >> wrote:

Is anyone using or supporting staff who use the Qualtrics Survey Platform https://www.qualtrics.com/? The staff in NCI's analytics and research branch, which conducts surveys of https://www.cancer.gov/ users, would like and welcome any suggestions and comments on best practices – what to ensure, what to avoid – from an accessibility and disability inclusion angle.
They haven't gotten any negative comments or input regarding accessibility but would like to ensure that they're ahead of the game!

Gary M. Morin, Section 508 Coordinator
NCI Office of Communications and Public Liaison (OCPL)
NCI Shady Grove Campus, Room 2E-568
9609 Medical Center Drive
Rockville, MD 20850
(240) 276-6920

Web Accessibility - Section 508 Compliance<https://mynci.cancer.gov/topics/web-accessibility-section-508-compliance>: NCI Home Page for Section 508 Guidance
How Do I Make Documents 508-Conformant?<https://mynci.cancer.gov/topics/how-do-i-make-documents-508-conformant>: How Do I Go About Formatting Microsoft Office Documents and PDF Files (new MyNCI page, 4/28/2020)

From: Birkir R. Gunnarsson
Date: Tue, Oct 13 2020 10:28AM
Subject: Re: FW: Qualtrics Survey Platform
← Previous message | Next message →

Correct!
I have worked with them quite a bit recently so I can dig up my notes
on creating accessible surveys, as unusable as the platform is for a
user with a disability, at lesat it is possible to create accessible
survey questions with it.

On 10/13/20, Morin, Gary (NIH/NCI) [E] via WebAIM-Forum
< = EMAIL ADDRESS REMOVED = > wrote:
> Hi, Lucy,
> So, my suspicion or understanding is correct – it's fairly easy for a person
> who is NOT using assistive technology to create an accessible survey (out of
> the box or with accessibility in mind), but a person who does use AT is not
> going to be able (easily or at all) to create a survey.
> Any instructions would be appreciated!
>
> Gary M.
>
>
> From: Lucy GRECO < = EMAIL ADDRESS REMOVED = >
> Sent: Tuesday, October 13, 2020 11:30 AM
> To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
> Cc: Morin, Gary (NIH/NCI) [E] < = EMAIL ADDRESS REMOVED = >
> Subject: Re: [WebAIM] FW: Qualtrics Survey Platform
>
>
> Well it is possible to create accessible surveys using the platform The
> biggest problem is is the creation of the surveys is not at all accessible
> it's purely a drag and drop interface and horrid at best it is not the
> default setting for accessibility on any of the questions you have to make
> sure the labels are applied appropriately I can't tell you how often I've
> seen a qualtric survey with just a row of radio buttons and no association
> with the label whatsoever and the next and previous buttons being completely
> unlabeled I will get the instructions that our team uses for the creation
> for you but for now know that creating them is not an accessible platform
> whatsoever
>
> On Tue, Oct 13, 2020, 8:15 AM Morin, Gary (NIH/NCI) [E] via WebAIM-Forum
> < = EMAIL ADDRESS REMOVED = <mailto: = EMAIL ADDRESS REMOVED = >> wrote:
>
> Is anyone using or supporting staff who use the Qualtrics Survey Platform
> https://www.qualtrics.com/? The staff in NCI's analytics and research
> branch, which conducts surveys of https://www.cancer.gov/ users, would like
> and welcome any suggestions and comments on best practices – what to ensure,
> what to avoid – from an accessibility and disability inclusion angle.
> They haven't gotten any negative comments or input regarding accessibility
> but would like to ensure that they're ahead of the game!
>
> Gary M. Morin, Section 508 Coordinator
> NCI Office of Communications and Public Liaison (OCPL)
> NCI Shady Grove Campus, Room 2E-568
> 9609 Medical Center Drive
> Rockville, MD 20850
> (240) 276-6920
>
> Web Accessibility - Section 508
> Compliance<https://mynci.cancer.gov/topics/web-accessibility-section-508-compliance>:
> NCI Home Page for Section 508 Guidance
> How Do I Make Documents
> 508-Conformant?<https://mynci.cancer.gov/topics/how-do-i-make-documents-508-conformant>:
> How Do I Go About Formatting Microsoft Office Documents and PDF Files (new
> MyNCI page, 4/28/2020)
>
> > > > > = EMAIL ADDRESS REMOVED = <mailto: = EMAIL ADDRESS REMOVED = >
> > > > >


--
Work hard. Have fun. Make history.

From: Lucy GRECO
Date: Tue, Oct 13 2020 10:39AM
Subject: Re: FW: Qualtrics Survey Platform
← Previous message | Next message →

hi:
i would not say its easy its posible but not easy you need to take a lot
of care and change the defaults berker i will default to your notes as
ours may be some what out of date. frankly i think the platform needs a
big wack for making it impossible or a servay to be created by and for pwd
and i wish it would not get as much market share as it does lucy
Lucia Greco
Web Accessibility Evangelist
IST - Architecture, Platforms, and Integration
University of California, Berkeley
(510) 289-6008 skype: lucia1-greco
http://webaccess.berkeley.edu
Follow me on twitter @accessaces



On Tue, Oct 13, 2020 at 9:28 AM Birkir R. Gunnarsson <
= EMAIL ADDRESS REMOVED = > wrote:

> Correct!
> I have worked with them quite a bit recently so I can dig up my notes
> on creating accessible surveys, as unusable as the platform is for a
> user with a disability, at lesat it is possible to create accessible
> survey questions with it.
>
> On 10/13/20, Morin, Gary (NIH/NCI) [E] via WebAIM-Forum
> < = EMAIL ADDRESS REMOVED = > wrote:
> > Hi, Lucy,
> > So, my suspicion or understanding is correct – it's fairly easy for a
> person
> > who is NOT using assistive technology to create an accessible survey
> (out of
> > the box or with accessibility in mind), but a person who does use AT is
> not
> > going to be able (easily or at all) to create a survey.
> > Any instructions would be appreciated!
> >
> > Gary M.
> >
> >
> > From: Lucy GRECO < = EMAIL ADDRESS REMOVED = >
> > Sent: Tuesday, October 13, 2020 11:30 AM
> > To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
> > Cc: Morin, Gary (NIH/NCI) [E] < = EMAIL ADDRESS REMOVED = >
> > Subject: Re: [WebAIM] FW: Qualtrics Survey Platform
> >
> >
> > Well it is possible to create accessible surveys using the platform The
> > biggest problem is is the creation of the surveys is not at all
> accessible
> > it's purely a drag and drop interface and horrid at best it is not the
> > default setting for accessibility on any of the questions you have to
> make
> > sure the labels are applied appropriately I can't tell you how often I've
> > seen a qualtric survey with just a row of radio buttons and no
> association
> > with the label whatsoever and the next and previous buttons being
> completely
> > unlabeled I will get the instructions that our team uses for the creation
> > for you but for now know that creating them is not an accessible platform
> > whatsoever
> >
> > On Tue, Oct 13, 2020, 8:15 AM Morin, Gary (NIH/NCI) [E] via WebAIM-Forum
> > < = EMAIL ADDRESS REMOVED = <mailto: = EMAIL ADDRESS REMOVED = >>
> wrote:
> >
> > Is anyone using or supporting staff who use the Qualtrics Survey Platform
> > https://www.qualtrics.com/? The staff in NCI's analytics and research
> > branch, which conducts surveys of https://www.cancer.gov/ users, would
> like
> > and welcome any suggestions and comments on best practices – what to
> ensure,
> > what to avoid – from an accessibility and disability inclusion angle.
> > They haven't gotten any negative comments or input regarding
> accessibility
> > but would like to ensure that they're ahead of the game!
> >
> > Gary M. Morin, Section 508 Coordinator
> > NCI Office of Communications and Public Liaison (OCPL)
> > NCI Shady Grove Campus, Room 2E-568
> > 9609 Medical Center Drive
> > Rockville, MD 20850
> > (240) 276-6920
> >
> > Web Accessibility - Section 508
> > Compliance<
> https://mynci.cancer.gov/topics/web-accessibility-section-508-compliance>:
> > NCI Home Page for Section 508 Guidance
> > How Do I Make Documents
> > 508-Conformant?<
> https://mynci.cancer.gov/topics/how-do-i-make-documents-508-conformant>:
> > How Do I Go About Formatting Microsoft Office Documents and PDF Files
> (new
> > MyNCI page, 4/28/2020)
> >
> > > > > > > > > > = EMAIL ADDRESS REMOVED = <mailto: = EMAIL ADDRESS REMOVED = >
> > > > > > > > > >
>
>
> --
> Work hard. Have fun. Make history.
> > > > >

From: Jeremy Echols
Date: Tue, Oct 13 2020 10:50AM
Subject: Re: FW: Qualtrics Survey Platform
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If you could paste those notes here, or a URL to them, I'd appreciate it. We use Qualtrics a lot here and I find them difficult because wrist issues make mouse use a minor pain for me.

From: Andrews, David B (DEED)
Date: Tue, Oct 13 2020 4:28PM
Subject: Re: FW: Qualtrics Survey Platform
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One thing I often see, with Qualtrics surveys is a text/graphical link at the top. Since I don't create surveys, I don't know anything about its backend, but inaccessibility in this aspect of software is all to common. As a screen reader user, I have found that if there is a text/graphics choice, I must use text, as the other generally is completely inaccessible.

Dave

From: Morin, Gary (NIH/NCI) [E]
Date: Wed, Oct 14 2020 1:36PM
Subject: Re: FW: Qualtrics Survey Platform
← Previous message | Next message →

I've just been trying to complete a couple surveys, albeit in preview mode, testing them using Dragon NaturallySpeaking. I've yet to be able to complete a radio button. I'm not sure if it's because of the preview mode versus having access to a published survey, if it's Dragon NaturallySpeaking's aversion to radio buttons in the last couple of DNS versions, or what. I've even tried it with Chrome, Internet Explorer, and Edge. Some of the overall Dragon command work, but nothing specific to the survey - not even the Restart Survey or Place Bookmark buttons.

Gary M.

From: Kirsty.Baker
Date: Fri, Oct 16 2020 2:20AM
Subject: Re: FW: Qualtrics Survey Platform
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Hello

I just did some testing on our Qualtrics survey and found a number of issues with it including:

Buttons with no labels for screen readers
No visible focus on buttons
Radio buttons which don't show the selected option when the user changes colours in the browser
Issues accessing content when you zoom to 200%
Text won't resize using browser options

If anyone has any guidance for setting up surveys to avoid these issues, it would be much appreciated.

Kirsty
 
Kirsty Baker | Digital Accessibility and Usability Evaluation Manager
Online Student Experience | Learning Experience and Technology (LXT), CIO Portfolio
The Open University
Pronouns: she/her/hers