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Re: chat and timing

for

From: Despain, Dallas
Date: Feb 17, 2011 4:30PM

Thanks Patrick,

If the user does not type anything for 20 min. (this is adjustable) then the chat session will time out even if the agent keeps typing messages
however, I assume most chat agents would assume that the user had left if absolutely nothing happened for 20 min.

I think a chat application probably does meet the real-time exception and the essential exception to WCAG 2 guideline 2.2.1