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Re: chat and timing

for

From: Despain, Dallas
Date: Feb 17, 2011 4:30PM

Thanks Patrick,

If the user does not type anything for 20 min. (this is adjustable) then the chat session will time out even if the agent keeps typing messages
however, I assume most chat agents would assume that the user had left if absolutely nothing happened for 20 min.

I think a chat application probably does meet the real-time exception and the essential exception to WCAG 2 guideline 2.2.1



-----Original Message-----
From: <EMAIL REMOVED> [mailto: <EMAIL REMOVED> ] On Behalf Of Andrew Kirkpatrick
Sent: Thursday, February 17, 2011 1:48 PM
To: WebAIM Discussion List
Subject: Re: [WebAIM] chat and timing

There is not usually a timing limitation imposed by a web-based chat tool that I'm aware of. If the chat client only gave you 10 seconds to type a message before cancelling anything you typed, that would be a different story... Did you have a specific issue in mind?

Thanks,
AWK

Andrew Kirkpatrick
Group Product Manager, Accessibility
Adobe Systems

<EMAIL REMOVED>
http://twitter.com/awkawk
http://blogs.adobe.com/accessibility


-----Original Message-----
From: <EMAIL REMOVED> [mailto: <EMAIL REMOVED> ] On Behalf Of Despain, Dallas
Sent: Thursday, February 17, 2011 3:25 PM
To: <EMAIL REMOVED>
Subject: [WebAIM] chat and timing

Hey guys,

Does a web-based chat app (such as live person's product for instance) meet WCAG2 real-time/essential exceptions to the timing adjustable guideline? http://www.w3.org/TR/WCAG20/#time-limits

Thanks,

dallas