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Re: chat and timing
From: Despain, Dallas
Date: Feb 17, 2011 4:30PM
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Thanks Patrick,
If the user does not type anything for 20 min. (this is adjustable) then the chat session will time out even if the agent keeps typing messages
however, I assume most chat agents would assume that the user had left if absolutely nothing happened for 20 min.
I think a chat application probably does meet the real-time exception and the essential exception to WCAG 2 guideline 2.2.1
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