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Re: Problem with Terms of Use Acceptance Form: Accessibility Issue or Operator Error?

for

From: Sailesh Panchang
Date: Jul 17, 2014 7:40AM

Appears it is tracking the position of the mouse pointer.
A couple of years ago I had seen a page that would present a chat
window when a user moused in a particular section of the page that had
the Contact Us link. The window would not be displayed if one tabbed
around.
In your example, I suppose, they should register page down and such
from the keyboard too.
Right now you could flag it as an SC 2.1.1 issue under WCAG2.
Thanks,
Sailesh

On 7/17/14, Nusbaum, Christopher < <EMAIL REMOVED> > wrote:
> Good Morning Listers,
>
> As many of you are probably aware, I currently work as an intern in my local
> school system's IT department, specializing in supporting and maintaining
> our assistive technology as well as evaluating our in-house software for
> accessibility and providing feedback to the developers. I encountered a
> problem yesterday which I am not sure whether I should bring to the
> developers because I don't know whether to deem it an accessibility problem
> or an operator error.
>
> There is a portion of our in-house Web portal which requires that each
> employee accept an "Acceptable Use Policy," or a Terms of Use agreement,
> before we are granted full access to the Internet. I first tried to bypass
> the agreement by pressing JAWS key + F5 and going directly to the accept
> button. However, something in the software recognizes when one has not read
> through the entire agreement and presents an error dialogue which asks the
> user to read through the entire document. When I did this, however, the
> system still gave me the same error. It seems that it relies on the position
> of the PC cursor to determine whether the full document has been read. When
> I down-arrowed through the agreement, the JAWS cursor moved, but the PC
> cursor did not move with it. I had to have one of the sighted techs move the
> PC cursor to the end of the scroll bar with the mouse in order for the
> acceptance to go through. Is there something I'm missing? Is there a way to
> move the PC cursor along w
> ith the JAWS cursor? If not, I would consider this an accessibility
> concern. What, then, would your suggestion be to our developers to fix it?
> Any help would be appreciated.
>
> Thanks in advance,
>
> Chris
>
> Christopher A. (Chris) Nusbaum, Intern
> Technology Services Department
> Assistive Technology Program
> Carroll County Public Schools
> 125 North Court Street
> Westminster, MD 21157
> Phone: (410) 751-3428
> Cell: (443) 547-2409
> Email: <EMAIL REMOVED>
>
> > > >