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preferred format for a Frequently Asked Questions page
From: Jennifer Sutton
Date: Dec 15, 2014 2:00PM
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Greetings:
I'd like to open a discussion about the preferred format for a
Frequently Asked Questions page. If you've built one that you like,
please send a link (on or off list), and I'll compile responses.
Even better, if you've made one that you've tested with a range of
users, both with and without accessibility needs, fill us in on what
you found/why you made the decisions you did.
I have the chance to establish a design pattern for a number of FAQ
pages, so I'd welcome input to do it right.
For my part, but speaking here only as a screen reader user, I like
to have each question at a consistent heading (or subheading) level.
And/or I also like to be able to activate a link (or perhaps a tab),
and then have the answer exposed right below.
Thanks in advance for your thoughts and examples.
Best,
Jennifer
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