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Re: Poll: HTML Emails vs. Plain Text Emails

for

From: Birkir R. Gunnarsson
Date: Sep 20, 2017 9:14AM

On a more general level, use images in emails for decoraions only. The
Outlook security affects all customers.
I hate the Livingsocial emails because their special coupon code is
displayed in an image (WCAG 1.4.5 violation), eiher the imae is
blocked or does not have alt text, I don't know, but I keep getting an
"exciting coupon code inside" emails with no coupon codes.



On 9/20/17, JP Jamous < <EMAIL REMOVED> > wrote:
> Nick,
>
> I personally like HTML e-mails as they have the links, bullets, numbers and
> other tabular information. However, some e-mails are way too large as far as
> content, which forces JAWS to take a long time to render the HTML. Those, I
> prefer them in plain text. If it is going to take my SR almost 2 minutes to
> respond to me, I am deleting that e-mail.
>
> The other part of HTML e-mails is that they have to be composed properly. I
> use the Outlook client and it does strip the images out of the e-mail for
> security reasons. I am fine with that. As long as the link has some
> alternative text. I never tried it via code myself, but adding
> aria-label="Check Your Balance" would be better than the Alt attribute as
> the image would get blocked.
>
> Plain text lacks a lot of that convenience and you want to provide your
> customers with that convenience. If my bank sends me a plain e-mail, I would
> not want to copy and paste each URL in it.
>
> -----Original Message-----
> From: WebAIM-Forum [mailto: <EMAIL REMOVED> ] On Behalf
> Of Beranek, Nicholas via WebAIM-Forum
> Sent: Wednesday, September 20, 2017 9:52 AM
> To: WebAIM Discussion List < <EMAIL REMOVED> >
> Subject: [WebAIM] Poll: HTML Emails vs. Plain Text Emails
>
> Hi folks,
>
> We strive to provide our customers with accessible HTML emails that everyone
> can enjoy. We have also provided plain text emails as an accommodation if
> the customer requests that format. We'd like to know how many of you opt for
> plain text emails. Would you mind responding to me directly with your
> answer? I have noticed many of you will respond with plain text emails that
> you've composed.
>
> If you'd like to discuss emails within the forum, then feel free to reply to
> all.
>
> Thank you!
>
> Nick Beranek
> Capital One
>
> >
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