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PDF links and JAWS

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From: Maki Wiering
Date: Feb 1, 2022 9:24AM

We have an interesting conundrum. Our document has table of contents links. In Acrobat 64-bit with JAWS 2021 or 2022, the links are announced correctly, but Enter does not activate the links. Nothing happens. And this is the situation for three expert JAWS users plus their clients.

The links do activate, however, in Acrobat 32-bit and with NVDA. We have gone to two big PDF remediator services and they have concluded it is a JAWS issue. But I can't find anyone else citing this issue online? What are we missing?

Right now, the links have the nested tags "Link" and "Link OBJR".

Any insight, things to try, would be so welcome.

Maki Wiering