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Re: Compliance v/s Usability

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From: Brandon Keith Biggs
Date: Apr 16, 2022 1:23PM

Hello,
I don't think accessibility and user experience can ever be in conflict. In
order to make a great user experience, it needs to be accessible. All
compliance is asking for is that the product be accessible to as many users
as possible.
This question may be stemming from the idea of making a great user
experience for a small subset of the population, and in that case, yes,
making the product more accessible may change that focused experience. But
digital products can be customized, and there can be preferences set by the
user to make the experience better for them specifically.
But mostly, the problem is that focused experience is very familiar and
liked by that small population, and they don't want to change it. This is
why we have compliance, so companies are required to think about more than
their narrow "target" customer.
Thanks,

Brandon Keith Biggs <http://brandonkeithbiggs.com/>;


On Sat, Apr 16, 2022 at 9:40 AM Birkir R. Gunnarsson <
<EMAIL REMOVED> > wrote:

> In quite a few years of consulting or managing accessibility I've
> pretty much never seen a conflict between compliance and usability.
> It's more a case of, do we want to make something only technically
> compliant, or do we want to make it truly a great AX (accessible
> experience), sometimes you have to settle for compliant, at least in
> phase one.
>
>
> On 4/15/22, glen walker < <EMAIL REMOVED> > wrote:
> > I've been in situations where usability was not being considered when
> > working on accessibility but have never had them be in conflict.
> >
> > Are you saying in order to make something conformant with WCAG, it caused
> > it to be unusable? If so, then that sounds like a poor implementation of
> > an accessibility issue.
> >
> >
> >
> > On Fri, Apr 15, 2022 at 1:30 PM Radhika Soni < <EMAIL REMOVED> >
> wrote:
> >
> >> Happy Friday!
> >>
> >> Have you ever been in a situation when compliance and usability were in
> >> conflict. How did you address the conflict?
> >> Any thoughts?
> >>
> >> Happy Friday!
> >>
> >> Regards,
> >> -Radhika
> >> > >> > >> > >> > >>
> > > > > > > > > >
>
>
> --
> Work hard. Have fun. Make history.
> > > > >