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Re: accessible chatbot

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From: Andrews, David B (DEED)
Date: Jun 23, 2022 12:32PM

This may be heresy, but our goal isn't to achieve WCAG compliance. Our goal is to make web sites and software useable by disabled persons. WCAG compliance is a measurable way to get at it.

So does it functionally work for your users???

Dave



-----Original Message-----
From: WebAIM-Forum < <EMAIL REMOVED> > On Behalf Of Kathy Beglau
Sent: Thursday, June 23, 2022 1:11 PM
To: WebAIM Discussion List < <EMAIL REMOVED> >
Subject: Re: [WebAIM] accessible chatbot

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Zsolt,

We are currently considering the following chatbots that claim full or partial WCAG 2.0 AA compliance. I'm not quite sure how to evaluate them ensure their compliance, however.

AlwaysOn: https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Falwayson.ai%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7C67a0d3eaf8174f3b41ce08da5543bdef%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C637916046711380873%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=sC8wkGkb5Ar%2BMAspfBK%2FfE6%2Fm6eqggmOkMarGKPQJLo%3D&amp;reserved=0
FreshChat: https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.freshworks.com%2Flive-chat-software%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7C67a0d3eaf8174f3b41ce08da5543bdef%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C637916046711380873%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=siwaXsmbuTQjzWMChEhjjelj%2FyS3yO80YQKk9e4NJQI%3D&amp;reserved=0

FreshChat provided documentation of their partial compliance and AlwaysOn just confidently tells us the bot is compliant. Not sure this is helpful, but perhaps others have input on these or chatbots in general that can help us evaluate these tools.

Kathy

-----Original Message-----
From: WebAIM-Forum < <EMAIL REMOVED> > On Behalf Of Zsolt Edelényi
Sent: Wednesday, June 22, 2022 8:57 PM
To: WebAIM Discussion List < <EMAIL REMOVED> >
Subject: [WebAIM] accessible chatbot

Hi,

I would like to ask you, if you can list examples of chatbots, which are WCAG compliant, an includes best practices of accessibility?


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Zsolt Edelényi
Web Accessibility Specialist
Mobile: +36205617144
email: <EMAIL REMOVED>