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Thread: accessible chatbot
Number of posts in this thread: 10 (In chronological order)
From: Zsolt Edelényi
Date: Wed, Jun 22 2022 9:57PM
Subject: accessible chatbot
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Hi,
I would like to ask you, if you can list examples of chatbots, which are
WCAG compliant, an includes best practices of accessibility?
--
Zsolt Edelényi
Web Accessibility Specialist
Mobile: +36205617144
email: = EMAIL ADDRESS REMOVED =
From: Kathy Beglau
Date: Thu, Jun 23 2022 12:10PM
Subject: Re: accessible chatbot
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Zsolt,
We are currently considering the following chatbots that claim full or partial WCAG 2.0 AA compliance. I'm not quite sure how to evaluate them ensure their compliance, however.
AlwaysOn: https://alwayson.ai/
FreshChat: https://www.freshworks.com/live-chat-software/
FreshChat provided documentation of their partial compliance and AlwaysOn just confidently tells us the bot is compliant. Not sure this is helpful, but perhaps others have input on these or chatbots in general that can help us evaluate these tools.
Kathy
From: Andrews, David B (DEED)
Date: Thu, Jun 23 2022 12:32PM
Subject: Re: accessible chatbot
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This may be heresy, but our goal isn't to achieve WCAG compliance. Our goal is to make web sites and software useable by disabled persons. WCAG compliance is a measurable way to get at it.
So does it functionally work for your users???
Dave
From: Nathan Clark
Date: Thu, Jun 23 2022 12:49PM
Subject: Re: accessible chatbot
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I am confused then, if you just follow wcag then you should be
accessible under the law.
On 6/23/22, Andrews, David B (DEED) via WebAIM-Forum
< = EMAIL ADDRESS REMOVED = > wrote:
> This may be heresy, but our goal isn't to achieve WCAG compliance. Our goal
> is to make web sites and software useable by disabled persons. WCAG
> compliance is a measurable way to get at it.
>
> So does it functionally work for your users???
>
> Dave
>
>
>
>
From: Kathy Beglau
Date: Thu, Jun 23 2022 2:24PM
Subject: Re: accessible chatbot
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Perhaps I'm a bit too cynical of vendors' claims of accessibility.
Dave and Nathan, thank you. Your points are well taken.
From: Andrews, David B (DEED)
Date: Thu, Jun 23 2022 2:42PM
Subject: Re: accessible chatbot
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This is why you test.
Dave
From: Andrews, David B (DEED)
Date: Thu, Jun 23 2022 2:43PM
Subject: Re: accessible chatbot
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Is your goal to dot the I's and cross the T's in the law, or to serve your users?
Dave
From: Kathy Beglau
Date: Thu, Jun 23 2022 2:46PM
Subject: Re: accessible chatbot
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That's going on my whiteboard. Thanks for the perspective, Dave.
From: Zsolt Edelényi
Date: Fri, Jun 24 2022 1:00AM
Subject: Re: accessible chatbot
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Thank you for your answers.
Maybe there are some chatbots, which are usable with screen readers,
however not fully WCAG compliant?
Zsolt
2022. 06. 23. 22:43 keltezéssel, Andrews, David B (DEED) via
WebAIM-Forum Ãrta:
> Is your goal to dot the I's and cross the T's in the law, or to serve your users?
>
> Dave
>
>
>
>
From: Kevin Prince
Date: Mon, Jun 27 2022 7:12PM
Subject: Re: accessible chatbot
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Nothing heretical there - WCAG is useful but you can have a perfectly compliant awful experience.
Kevin Prince
Product Accessibility & Usability Consultant