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Thread: accessible chatbot

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Number of posts in this thread: 9 (In chronological order)

From: Zsolt Edelényi
Date: Wed, Jun 22 2022 9:57PM
Subject: accessible chatbot
No previous message | Next message →

Hi,

I would like to ask you, if you can list examples of chatbots, which are
WCAG compliant, an  includes best practices of accessibility?


--
Zsolt Edelényi
Web Accessibility Specialist
Mobile: +36205617144
email: = EMAIL ADDRESS REMOVED =

From: Kathy Beglau
Date: Thu, Jun 23 2022 12:10PM
Subject: Re: accessible chatbot
← Previous message | Next message →

Zsolt,

We are currently considering the following chatbots that claim full or partial WCAG 2.0 AA compliance. I'm not quite sure how to evaluate them ensure their compliance, however.

AlwaysOn: https://alwayson.ai/
FreshChat: https://www.freshworks.com/live-chat-software/

FreshChat provided documentation of their partial compliance and AlwaysOn just confidently tells us the bot is compliant. Not sure this is helpful, but perhaps others have input on these or chatbots in general that can help us evaluate these tools.

Kathy

-----Original Message-----
From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > On Behalf Of Zsolt Edelényi
Sent: Wednesday, June 22, 2022 8:57 PM
To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
Subject: [WebAIM] accessible chatbot

Hi,

I would like to ask you, if you can list examples of chatbots, which are WCAG compliant, an  includes best practices of accessibility?


--
Zsolt Edelényi
Web Accessibility Specialist
Mobile: +36205617144
email: = EMAIL ADDRESS REMOVED =

From: Andrews, David B (DEED)
Date: Thu, Jun 23 2022 12:32PM
Subject: Re: accessible chatbot
← Previous message | Next message →

This may be heresy, but our goal isn't to achieve WCAG compliance. Our goal is to make web sites and software useable by disabled persons. WCAG compliance is a measurable way to get at it.

So does it functionally work for your users???

Dave



-----Original Message-----
From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > On Behalf Of Kathy Beglau
Sent: Thursday, June 23, 2022 1:11 PM
To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
Subject: Re: [WebAIM] accessible chatbot

This message may be from an external email source.
Do not select links or open attachments unless verified. Report all suspicious emails to Minnesota IT Services Security Operations Center.

Zsolt,

We are currently considering the following chatbots that claim full or partial WCAG 2.0 AA compliance. I'm not quite sure how to evaluate them ensure their compliance, however.

AlwaysOn: https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Falwayson.ai%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7C67a0d3eaf8174f3b41ce08da5543bdef%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C637916046711380873%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=sC8wkGkb5Ar%2BMAspfBK%2FfE6%2Fm6eqggmOkMarGKPQJLo%3D&amp;reserved=0
FreshChat: https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.freshworks.com%2Flive-chat-software%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7C67a0d3eaf8174f3b41ce08da5543bdef%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C637916046711380873%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=siwaXsmbuTQjzWMChEhjjelj%2FyS3yO80YQKk9e4NJQI%3D&amp;reserved=0

FreshChat provided documentation of their partial compliance and AlwaysOn just confidently tells us the bot is compliant. Not sure this is helpful, but perhaps others have input on these or chatbots in general that can help us evaluate these tools.

Kathy

-----Original Message-----
From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > On Behalf Of Zsolt Edelényi
Sent: Wednesday, June 22, 2022 8:57 PM
To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
Subject: [WebAIM] accessible chatbot

Hi,

I would like to ask you, if you can list examples of chatbots, which are WCAG compliant, an includes best practices of accessibility?


--
Zsolt Edelényi
Web Accessibility Specialist
Mobile: +36205617144
email: = EMAIL ADDRESS REMOVED =

From: Nathan Clark
Date: Thu, Jun 23 2022 12:49PM
Subject: Re: accessible chatbot
← Previous message | Next message →

I am confused then, if you just follow wcag then you should be
accessible under the law.



On 6/23/22, Andrews, David B (DEED) via WebAIM-Forum
< = EMAIL ADDRESS REMOVED = > wrote:
> This may be heresy, but our goal isn't to achieve WCAG compliance. Our goal
> is to make web sites and software useable by disabled persons. WCAG
> compliance is a measurable way to get at it.
>
> So does it functionally work for your users???
>
> Dave
>
>
>
> -----Original Message-----
> From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > On Behalf Of Kathy
> Beglau
> Sent: Thursday, June 23, 2022 1:11 PM
> To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
> Subject: Re: [WebAIM] accessible chatbot
>
> This message may be from an external email source.
> Do not select links or open attachments unless verified. Report all
> suspicious emails to Minnesota IT Services Security Operations Center.
>
> >
> Zsolt,
>
> We are currently considering the following chatbots that claim full or
> partial WCAG 2.0 AA compliance. I'm not quite sure how to evaluate them
> ensure their compliance, however.
>
> AlwaysOn:
> https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Falwayson.ai%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7C67a0d3eaf8174f3b41ce08da5543bdef%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C637916046711380873%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=sC8wkGkb5Ar%2BMAspfBK%2FfE6%2Fm6eqggmOkMarGKPQJLo%3D&amp;reserved=0
> FreshChat:
> https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.freshworks.com%2Flive-chat-software%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7C67a0d3eaf8174f3b41ce08da5543bdef%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C637916046711380873%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=siwaXsmbuTQjzWMChEhjjelj%2FyS3yO80YQKk9e4NJQI%3D&amp;reserved=0
>
> FreshChat provided documentation of their partial compliance and AlwaysOn
> just confidently tells us the bot is compliant. Not sure this is helpful,
> but perhaps others have input on these or chatbots in general that can help
> us evaluate these tools.
>
> Kathy
>
> -----Original Message-----
> From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > On Behalf Of Zsolt
> Edelényi
> Sent: Wednesday, June 22, 2022 8:57 PM
> To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
> Subject: [WebAIM] accessible chatbot
>
> Hi,
>
> I would like to ask you, if you can list examples of chatbots, which are
> WCAG compliant, an includes best practices of accessibility?
>
>
> --
> Zsolt Edelényi
> Web Accessibility Specialist
> Mobile: +36205617144
> email: = EMAIL ADDRESS REMOVED =
>
> > > https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__http%3A%2F%2Flist.webaim.org%2F__%3B!!AwdmYg!hOj8a1obVlhMnn-Vy6dXhJ3M2xlu7tgZEOthNPmywptoWpPkm6f6VVIpqS-8mSsLSYSQ-shO9CTP9Jfs%24&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7C67a0d3eaf8174f3b41ce08da5543bdef%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C637916046711380873%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=z3F3cMUegS9Qz5K%2Bd%2B9t5nCgY5GaSJP0hDQnGP3n6Wo%3D&amp;reserved=0
> List archives at
> https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__http%3A%2F%2Fwebaim.org%2Fdiscussion%2Farchives__%3B!!AwdmYg!hOj8a1obVlhMnn-Vy6dXhJ3M2xlu7tgZEOthNPmywptoWpPkm6f6VVIpqS-8mSsLSYSQ-shO9CAE5Aug%24&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7C67a0d3eaf8174f3b41ce08da5543bdef%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C637916046711380873%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=zjbUdh2EfWcxivN4n1sua8uSN4yZ05sxAk5FldMAVd4%3D&amp;reserved=0
> > > > https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Flist.webaim.org%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7C67a0d3eaf8174f3b41ce08da5543bdef%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C637916046711380873%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=n3l2HdViNY9MoaKZxpiz0M0xVWUP21kE81Ia4ct3o4w%3D&amp;reserved=0
> List archives at
> https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwebaim.org%2Fdiscussion%2Farchives&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7C67a0d3eaf8174f3b41ce08da5543bdef%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C637916046711380873%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=oWmyLdwIbahCvgDrc97BSzIc83%2BIwSf2r%2FVbtEVUNcQ%3D&amp;reserved=0
> > > > > >


--
Nathan Clark
QA Automation Analyst Tech team
Accessibility assistant
CPACC
cell: 410-446-7259
email: = EMAIL ADDRESS REMOVED =
101 Village Blvd
Princeton, NJ 08540
SMBE & Minority Owned Business

From: Kathy Beglau
Date: Thu, Jun 23 2022 2:24PM
Subject: Re: accessible chatbot
← Previous message | Next message →

Perhaps I'm a bit too cynical of vendors' claims of accessibility.

Dave and Nathan, thank you. Your points are well taken.

-----Original Message-----
From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > On Behalf Of Nathan Clark
Sent: Thursday, June 23, 2022 11:50 AM
To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
Subject: Re: [WebAIM] accessible chatbot

I am confused then, if you just follow wcag then you should be accessible under the law.



On 6/23/22, Andrews, David B (DEED) via WebAIM-Forum < = EMAIL ADDRESS REMOVED = > wrote:
> This may be heresy, but our goal isn't to achieve WCAG compliance. Our
> goal is to make web sites and software useable by disabled persons.
> WCAG compliance is a measurable way to get at it.
>
> So does it functionally work for your users???
>
> Dave
>
>
>
> -----Original Message-----
> From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > On Behalf Of
> Kathy Beglau
> Sent: Thursday, June 23, 2022 1:11 PM
> To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
> Subject: Re: [WebAIM] accessible chatbot
>
> This message may be from an external email source.
> Do not select links or open attachments unless verified. Report all
> suspicious emails to Minnesota IT Services Security Operations Center.
>
> >
> Zsolt,
>
> We are currently considering the following chatbots that claim full or
> partial WCAG 2.0 AA compliance. I'm not quite sure how to evaluate
> them ensure their compliance, however.
>
> AlwaysOn:
> https://urldefense.com/v3/__https://gcc02.safelinks.protection.outlook
> .com/?url=https*3A*2F*2Falwayson.ai*2F&amp;data*7C01*7Cdavid.b.andr
> ews*40state.mn.us*7C67a0d3eaf8174f3b41ce08da5543bdef*7Ceb14b04624c4451
> 98f26b89c2159828c*7C0*7C0*7C637916046711380873*7CUnknown*7CTWFpbGZsb3d
> 8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C
> 3000*7C*7C*7C&amp;sdata=sC8wkGkb5Ar*2BMAspfBK*2FfE6*2Fm6eqggmOkMarGKPQ
> JLo*3D&amp;reserved=0__;JSUlJSUlJSUlJSUlJSUlJSUlJSUlJSU!!AwdmYg!mCd_Ua
> QJOFhxVpMzQ1sVINmRi0hwxzis0yIPe0l33VAnoE2tEpmpXmIUNwo3PTpP-0zWfJUE1Obj
> KWT9oS-gfj8$
> FreshChat:
> https://urldefense.com/v3/__https://gcc02.safelinks.protection.outlook
> .com/?url=https*3A*2F*2Fwww.freshworks.com*2Flive-chat-software*2F&amp
> ;data*7C01*7Cdavid.b.andrews*40state.mn.us*7C67a0d3eaf8174f3b41ce08
> da5543bdef*7Ceb14b04624c445198f26b89c2159828c*7C0*7C0*7C63791604671138
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> mIUNwo3PTpP-0zWfJUE1ObjKWT9G9a1ZqY$
>
> FreshChat provided documentation of their partial compliance and
> AlwaysOn just confidently tells us the bot is compliant. Not sure this
> is helpful, but perhaps others have input on these or chatbots in
> general that can help us evaluate these tools.
>
> Kathy
>
> -----Original Message-----
> From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > On Behalf Of
> Zsolt Edelényi
> Sent: Wednesday, June 22, 2022 8:57 PM
> To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
> Subject: [WebAIM] accessible chatbot
>
> Hi,
>
> I would like to ask you, if you can list examples of chatbots, which
> are WCAG compliant, an includes best practices of accessibility?
>
>
> --
> Zsolt Edelényi
> Web Accessibility Specialist
> Mobile: +36205617144
> email: = EMAIL ADDRESS REMOVED =
>
> > > https://urldefense.com/v3/__https://gcc02.safelinks.protection.outlook
> .com/?url=https*3A*2F*2Furldefense.com*2Fv3*2F__http*3A*2F*2Flist.weba
> im.org*2F__*3B!!AwdmYg!hOj8a1obVlhMnn-Vy6dXhJ3M2xlu7tgZEOthNPmywptoWpP
> km6f6VVIpqS-8mSsLSYSQ-shO9CTP9Jfs*24&amp;data*7C01*7Cdavid.b.andrew
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> 1ObjKWT9ZvfVjCA$
> List archives at
> https://urldefense.com/v3/__https://gcc02.safelinks.protection.outlook
> .com/?url=https*3A*2F*2Furldefense.com*2Fv3*2F__http*3A*2F*2Fwebaim.or
> g*2Fdiscussion*2Farchives__*3B!!AwdmYg!hOj8a1obVlhMnn-Vy6dXhJ3M2xlu7tg
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> TpP-0zWfJUE1ObjKWT99TfFB_8$ > = EMAIL ADDRESS REMOVED =
> > > https://urldefense.com/v3/__https://gcc02.safelinks.protection.outlook
> .com/?url=http*3A*2F*2Flist.webaim.org*2F&amp;data*7C01*7Cdavid.b.a
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> PHPg$
> List archives at
> https://urldefense.com/v3/__https://gcc02.safelinks.protection.outlook
> .com/?url=http*3A*2F*2Fwebaim.org*2Fdiscussion*2Farchives&amp;data*
> 7C01*7Cdavid.b.andrews*40state.mn.us*7C67a0d3eaf8174f3b41ce08da5543bde
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> 3PTpP-0zWfJUE1ObjKWT9dW-1nRI$ > = EMAIL ADDRESS REMOVED =
> > > https://urldefense.com/v3/__http://list.webaim.org/__;!!AwdmYg!mCd_UaQ
> JOFhxVpMzQ1sVINmRi0hwxzis0yIPe0l33VAnoE2tEpmpXmIUNwo3PTpP-0zWfJUE1ObjK
> WT9cTpSSmQ$ List archives at
> https://urldefense.com/v3/__http://webaim.org/discussion/archives__;!!
> AwdmYg!mCd_UaQJOFhxVpMzQ1sVINmRi0hwxzis0yIPe0l33VAnoE2tEpmpXmIUNwo3PTp
> P-0zWfJUE1ObjKWT9wFhGpuU$ > = EMAIL ADDRESS REMOVED =
>


--
Nathan Clark
QA Automation Analyst Tech team
Accessibility assistant
CPACC
cell: 410-446-7259
email: = EMAIL ADDRESS REMOVED =
101 Village Blvd
Princeton, NJ 08540
SMBE & Minority Owned Business

From: Andrews, David B (DEED)
Date: Thu, Jun 23 2022 2:42PM
Subject: Re: accessible chatbot
← Previous message | Next message →

This is why you test.

Dave



-----Original Message-----
From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > On Behalf Of Kathy Beglau
Sent: Thursday, June 23, 2022 3:24 PM
To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
Subject: Re: [WebAIM] accessible chatbot

Perhaps I'm a bit too cynical of vendors' claims of accessibility.

Dave and Nathan, thank you. Your points are well taken.

-----Original Message-----
From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > On Behalf Of Nathan Clark
Sent: Thursday, June 23, 2022 11:50 AM
To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
Subject: Re: [WebAIM] accessible chatbot

I am confused then, if you just follow wcag then you should be accessible under the law.



On 6/23/22, Andrews, David B (DEED) via WebAIM-Forum < = EMAIL ADDRESS REMOVED = > wrote:
> This may be heresy, but our goal isn't to achieve WCAG compliance. Our
> goal is to make web sites and software useable by disabled persons.
> WCAG compliance is a measurable way to get at it.
>
> So does it functionally work for your users???
>
> Dave
>
>
>
> -----Original Message-----
> From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > On Behalf Of
> Kathy Beglau
> Sent: Thursday, June 23, 2022 1:11 PM
> To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
> Subject: Re: [WebAIM] accessible chatbot
>
> This message may be from an external email source.
> Do not select links or open attachments unless verified. Report all
> suspicious emails to Minnesota IT Services Security Operations Center.
>
> >
> Zsolt,
>
> We are currently considering the following chatbots that claim full or
> partial WCAG 2.0 AA compliance. I'm not quite sure how to evaluate
> them ensure their compliance, however.
>
> AlwaysOn:
> https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furld
> efense.com%2Fv3%2F__https%3A%2F%2Fgcc02.safelinks.protection.outlook&a
> mp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7C01e821d269c045125706
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> .com/?url=https*3A*2F*2Falwayson.ai*2F&amp;data*7C01*7Cdavid.b.andr
> ews*40state.mn.us*7C67a0d3eaf8174f3b41ce08da5543bdef*7Ceb14b04624c4451
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> KWT9oS-gfj8$
> FreshChat:
> https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furld
> efense.com%2Fv3%2F__https%3A%2F%2Fgcc02.safelinks.protection.outlook&a
> mp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7C01e821d269c045125706
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> uTmi107NzwpwS8mwlChEp2bmE6i4s%3D&amp;reserved=0
> .com/?url=https*3A*2F*2Fwww.freshworks.com*2Flive-chat-software*2F&amp
> ;data*7C01*7Cdavid.b.andrews*40state.mn.us*7C67a0d3eaf8174f3b41ce08
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> mIUNwo3PTpP-0zWfJUE1ObjKWT9G9a1ZqY$
>
> FreshChat provided documentation of their partial compliance and
> AlwaysOn just confidently tells us the bot is compliant. Not sure this
> is helpful, but perhaps others have input on these or chatbots in
> general that can help us evaluate these tools.
>
> Kathy
>
> -----Original Message-----
> From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > On Behalf Of
> Zsolt Edelényi
> Sent: Wednesday, June 22, 2022 8:57 PM
> To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
> Subject: [WebAIM] accessible chatbot
>
> Hi,
>
> I would like to ask you, if you can list examples of chatbots, which
> are WCAG compliant, an includes best practices of accessibility?
>
>
> --
> Zsolt Edelényi
> Web Accessibility Specialist
> Mobile: +36205617144
> email: = EMAIL ADDRESS REMOVED =
>
> > > https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furld
> efense.com%2Fv3%2F__https%3A%2F%2Fgcc02.safelinks.protection.outlook&a
> mp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7C01e821d269c045125706
> 08da55565541%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C637916126845
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> 1ObjKWT9ZvfVjCA$
> List archives at
> https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furld
> efense.com%2Fv3%2F__https%3A%2F%2Fgcc02.safelinks.protection.outlook&a
> mp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7C01e821d269c045125706
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> TpP-0zWfJUE1ObjKWT99TfFB_8$ > = EMAIL ADDRESS REMOVED =
> > > https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furld
> efense.com%2Fv3%2F__https%3A%2F%2Fgcc02.safelinks.protection.outlook&a
> mp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7C01e821d269c045125706
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> ndrews*40state.mn.us*7C67a0d3eaf8174f3b41ce08da5543bdef*7Ceb14b04624c4
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> PHPg$
> List archives at
> https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furld
> efense.com%2Fv3%2F__https%3A%2F%2Fgcc02.safelinks.protection.outlook&a
> mp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7C01e821d269c045125706
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> uTmi107NzwpwS8mwlChEp2bmE6i4s%3D&amp;reserved=0
> .com/?url=http*3A*2F*2Fwebaim.org*2Fdiscussion*2Farchives&amp;data*
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> 3PTpP-0zWfJUE1ObjKWT9dW-1nRI$ > = EMAIL ADDRESS REMOVED =
> > > https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furld
> efense.com%2Fv3%2F__http%3A%2F%2Flist.webaim.org%2F__%3B!!AwdmYg!mCd_U
> aQ&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7C01e821d269c04512
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> WT9cTpSSmQ$ List archives at
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> P-0zWfJUE1ObjKWT9wFhGpuU$ > = EMAIL ADDRESS REMOVED =
>


--
Nathan Clark
QA Automation Analyst Tech team
Accessibility assistant
CPACC
cell: 410-446-7259
email: = EMAIL ADDRESS REMOVED =
101 Village Blvd
Princeton, NJ 08540
SMBE & Minority Owned Business

From: Andrews, David B (DEED)
Date: Thu, Jun 23 2022 2:43PM
Subject: Re: accessible chatbot
← Previous message | Next message →

Is your goal to dot the I's and cross the T's in the law, or to serve your users?

Dave



-----Original Message-----
From: Nathan Clark < = EMAIL ADDRESS REMOVED = >
Sent: Thursday, June 23, 2022 1:50 PM
To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
Cc: Andrews, David B (DEED) < = EMAIL ADDRESS REMOVED = >
Subject: Re: [WebAIM] accessible chatbot

I am confused then, if you just follow wcag then you should be accessible under the law.



On 6/23/22, Andrews, David B (DEED) via WebAIM-Forum < = EMAIL ADDRESS REMOVED = > wrote:
> This may be heresy, but our goal isn't to achieve WCAG compliance. Our
> goal is to make web sites and software useable by disabled persons.
> WCAG compliance is a measurable way to get at it.
>
> So does it functionally work for your users???
>
> Dave
>
>
>
> -----Original Message-----
> From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > On Behalf Of
> Kathy Beglau
> Sent: Thursday, June 23, 2022 1:11 PM
> To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
> Subject: Re: [WebAIM] accessible chatbot
>
> This message may be from an external email source.
> Do not select links or open attachments unless verified. Report all
> suspicious emails to Minnesota IT Services Security Operations Center.
>
> >
> Zsolt,
>
> We are currently considering the following chatbots that claim full or
> partial WCAG 2.0 AA compliance. I'm not quite sure how to evaluate
> them ensure their compliance, however.
>
> AlwaysOn:
> https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Falwa
> yson.ai%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7Ca2140327
> e0d44cb2a74808da55491c22%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C
> 637916069762387403%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjo
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> mklFVzoNbqfw7ztdU7rGz2Itluur7LpkNMtaxQk%3D&amp;reserved=0
> FreshChat:
> https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.
> freshworks.com%2Flive-chat-software%2F&amp;data%7C01%7Cdavid.b.andr
> ews%40state.mn.us%7Ca2140327e0d44cb2a74808da55491c22%7Ceb14b04624c4451
> 98f26b89c2159828c%7C0%7C0%7C637916069762387403%7CUnknown%7CTWFpbGZsb3d
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> s%3D&amp;reserved=0
>
> FreshChat provided documentation of their partial compliance and
> AlwaysOn just confidently tells us the bot is compliant. Not sure this
> is helpful, but perhaps others have input on these or chatbots in
> general that can help us evaluate these tools.
>
> Kathy
>
> -----Original Message-----
> From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > On Behalf Of
> Zsolt Edelényi
> Sent: Wednesday, June 22, 2022 8:57 PM
> To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
> Subject: [WebAIM] accessible chatbot
>
> Hi,
>
> I would like to ask you, if you can list examples of chatbots, which
> are WCAG compliant, an includes best practices of accessibility?
>
>
> --
> Zsolt Edelényi
> Web Accessibility Specialist
> Mobile: +36205617144
> email: = EMAIL ADDRESS REMOVED =
>
> > > https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furld
> efense.com%2Fv3%2F__http%3A%2F%2Flist.webaim.org%2F__%3B!!AwdmYg!hOj8a
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> List archives at
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> efense.com%2Fv3%2F__http%3A%2F%2Fwebaim.org%2Fdiscussion%2Farchives__%
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> webaim.org%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7Ca2140
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> te.mn.us%7Ca2140327e0d44cb2a74808da55491c22%7Ceb14b04624c445198f26b89c
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> served=0 > > > https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Flist.
> webaim.org%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7Ca2140
> 327e0d44cb2a74808da55491c22%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0
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> XUJ43xsizI9Q3DDh5ofNSUMJqWG49K7LqHYbrQ3U%2BE%3D&amp;reserved=0
> List archives at
> https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwebai
> m.org%2Fdiscussion%2Farchives&amp;data%7C01%7Cdavid.b.andrews%40sta
> te.mn.us%7Ca2140327e0d44cb2a74808da55491c22%7Ceb14b04624c445198f26b89c
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> served=0 >


--
Nathan Clark
QA Automation Analyst Tech team
Accessibility assistant
CPACC
cell: 410-446-7259
email: = EMAIL ADDRESS REMOVED =
101 Village Blvd
Princeton, NJ 08540
SMBE & Minority Owned Business

From: Kathy Beglau
Date: Thu, Jun 23 2022 2:46PM
Subject: Re: accessible chatbot
← Previous message | Next message →

That's going on my whiteboard. Thanks for the perspective, Dave.

-----Original Message-----
From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > On Behalf Of Andrews, David B (DEED) via WebAIM-Forum
Sent: Thursday, June 23, 2022 1:43 PM
To: Nathan Clark < = EMAIL ADDRESS REMOVED = >; WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
Cc: Andrews, David B (DEED) < = EMAIL ADDRESS REMOVED = >
Subject: Re: [WebAIM] accessible chatbot

Is your goal to dot the I's and cross the T's in the law, or to serve your users?

Dave



-----Original Message-----
From: Nathan Clark < = EMAIL ADDRESS REMOVED = >
Sent: Thursday, June 23, 2022 1:50 PM
To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
Cc: Andrews, David B (DEED) < = EMAIL ADDRESS REMOVED = >
Subject: Re: [WebAIM] accessible chatbot

I am confused then, if you just follow wcag then you should be accessible under the law.



On 6/23/22, Andrews, David B (DEED) via WebAIM-Forum < = EMAIL ADDRESS REMOVED = > wrote:
> This may be heresy, but our goal isn't to achieve WCAG compliance. Our
> goal is to make web sites and software useable by disabled persons.
> WCAG compliance is a measurable way to get at it.
>
> So does it functionally work for your users???
>
> Dave
>
>
>
> -----Original Message-----
> From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > On Behalf Of
> Kathy Beglau
> Sent: Thursday, June 23, 2022 1:11 PM
> To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
> Subject: Re: [WebAIM] accessible chatbot
>
> This message may be from an external email source.
> Do not select links or open attachments unless verified. Report all
> suspicious emails to Minnesota IT Services Security Operations Center.
>
> >
> Zsolt,
>
> We are currently considering the following chatbots that claim full or
> partial WCAG 2.0 AA compliance. I'm not quite sure how to evaluate
> them ensure their compliance, however.
>
> AlwaysOn:
> https://urldefense.com/v3/__https://gcc02.safelinks.protection.outlook
> .com/?url=https*3A*2F*2Falwa__;JSUl!!AwdmYg!nSY6MF9RVYuxZZZTsr1H6eUtmO
> 59z1mkUSR0g0cM4XQ59q8wEKpu7HAREGjzIhAShZLuWA4HLMIEYgfrRuHPY7JjQA$
> yson.ai%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7Ca2140327
> e0d44cb2a74808da55491c22%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C
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> mklFVzoNbqfw7ztdU7rGz2Itluur7LpkNMtaxQk%3D&amp;reserved=0
> FreshChat:
> https://urldefense.com/v3/__https://gcc02.safelinks.protection.outlook.com/?url=https*3A*2F*2Fwww__;JSUl!!AwdmYg!nSY6MF9RVYuxZZZTsr1H6eUtmO59z1mkUSR0g0cM4XQ59q8wEKpu7HAREGjzIhAShZLuWA4HLMIEYgfrRuEJt3IqBg$ .
> freshworks.com%2Flive-chat-software%2F&amp;data%7C01%7Cdavid.b.andr
> ews%40state.mn.us%7Ca2140327e0d44cb2a74808da55491c22%7Ceb14b04624c4451
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> s%3D&amp;reserved=0
>
> FreshChat provided documentation of their partial compliance and
> AlwaysOn just confidently tells us the bot is compliant. Not sure this
> is helpful, but perhaps others have input on these or chatbots in
> general that can help us evaluate these tools.
>
> Kathy
>
> -----Original Message-----
> From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > On Behalf Of
> Zsolt Edelényi
> Sent: Wednesday, June 22, 2022 8:57 PM
> To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
> Subject: [WebAIM] accessible chatbot
>
> Hi,
>
> I would like to ask you, if you can list examples of chatbots, which
> are WCAG compliant, an includes best practices of accessibility?
>
>
> --
> Zsolt Edelényi
> Web Accessibility Specialist
> Mobile: +36205617144
> email: = EMAIL ADDRESS REMOVED =
>
> > > https://urldefense.com/v3/__https://gcc02.safelinks.protection.outlook
> .com/?url=https*3A*2F*2Furld__;JSUl!!AwdmYg!nSY6MF9RVYuxZZZTsr1H6eUtmO
> 59z1mkUSR0g0cM4XQ59q8wEKpu7HAREGjzIhAShZLuWA4HLMIEYgfrRuEY5WBTaw$
> efense.com%2Fv3%2F__http%3A%2F%2Flist.webaim.org%2F__%3B!!AwdmYg!hOj8a
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> List archives at
> https://urldefense.com/v3/__https://gcc02.safelinks.protection.outlook
> .com/?url=https*3A*2F*2Furld__;JSUl!!AwdmYg!nSY6MF9RVYuxZZZTsr1H6eUtmO
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> ved=0 > > > https://urldefense.com/v3/__https://gcc02.safelinks.protection.outlook.com/?url=http*3A*2F*2Flist__;JSUl!!AwdmYg!nSY6MF9RVYuxZZZTsr1H6eUtmO59z1mkUSR0g0cM4XQ59q8wEKpu7HAREGjzIhAShZLuWA4HLMIEYgfrRuGpNu4qog$ .
> webaim.org%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7Ca2140
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> XUJ43xsizI9Q3DDh5ofNSUMJqWG49K7LqHYbrQ3U%2BE%3D&amp;reserved=0
> List archives at
> https://urldefense.com/v3/__https://gcc02.safelinks.protection.outlook
> .com/?url=http*3A*2F*2Fwebai__;JSUl!!AwdmYg!nSY6MF9RVYuxZZZTsr1H6eUtmO
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> webaim.org%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7Ca2140
> 327e0d44cb2a74808da55491c22%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0
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> XUJ43xsizI9Q3DDh5ofNSUMJqWG49K7LqHYbrQ3U%2BE%3D&amp;reserved=0
> List archives at
> https://urldefense.com/v3/__https://gcc02.safelinks.protection.outlook
> .com/?url=http*3A*2F*2Fwebai__;JSUl!!AwdmYg!nSY6MF9RVYuxZZZTsr1H6eUtmO
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> served=0 >


--
Nathan Clark
QA Automation Analyst Tech team
Accessibility assistant
CPACC
cell: 410-446-7259
email: = EMAIL ADDRESS REMOVED =
101 Village Blvd
Princeton, NJ 08540
SMBE & Minority Owned Business

From: Zsolt Edelényi
Date: Fri, Jun 24 2022 1:00AM
Subject: Re: accessible chatbot
← Previous message | No next message

Thank you for your answers.

Maybe there are some chatbots, which are usable with screen readers,
however not fully WCAG compliant?


Zsolt


2022. 06. 23. 22:43 keltezéssel, Andrews, David B (DEED) via
WebAIM-Forum írta:
> Is your goal to dot the I's and cross the T's in the law, or to serve your users?
>
> Dave
>
>
>
> -----Original Message-----
> From: Nathan Clark < = EMAIL ADDRESS REMOVED = >
> Sent: Thursday, June 23, 2022 1:50 PM
> To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
> Cc: Andrews, David B (DEED) < = EMAIL ADDRESS REMOVED = >
> Subject: Re: [WebAIM] accessible chatbot
>
> I am confused then, if you just follow wcag then you should be accessible under the law.
>
>
>
> On 6/23/22, Andrews, David B (DEED) via WebAIM-Forum < = EMAIL ADDRESS REMOVED = > wrote:
>> This may be heresy, but our goal isn't to achieve WCAG compliance. Our
>> goal is to make web sites and software useable by disabled persons.
>> WCAG compliance is a measurable way to get at it.
>>
>> So does it functionally work for your users???
>>
>> Dave
>>
>>
>>
>> -----Original Message-----
>> From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > On Behalf Of
>> Kathy Beglau
>> Sent: Thursday, June 23, 2022 1:11 PM
>> To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
>> Subject: Re: [WebAIM] accessible chatbot
>>
>> This message may be from an external email source.
>> Do not select links or open attachments unless verified. Report all
>> suspicious emails to Minnesota IT Services Security Operations Center.
>>
>> >>
>> Zsolt,
>>
>> We are currently considering the following chatbots that claim full or
>> partial WCAG 2.0 AA compliance. I'm not quite sure how to evaluate
>> them ensure their compliance, however.
>>
>> AlwaysOn:
>> https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Falwa
>> yson.ai%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7Ca2140327
>> e0d44cb2a74808da55491c22%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C
>> 637916069762387403%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjo
>> iV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=x5lJ
>> mklFVzoNbqfw7ztdU7rGz2Itluur7LpkNMtaxQk%3D&amp;reserved=0
>> FreshChat:
>> https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.
>> freshworks.com%2Flive-chat-software%2F&amp;data%7C01%7Cdavid.b.andr
>> ews%40state.mn.us%7Ca2140327e0d44cb2a74808da55491c22%7Ceb14b04624c4451
>> 98f26b89c2159828c%7C0%7C0%7C637916069762387403%7CUnknown%7CTWFpbGZsb3d
>> 8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C
>> 3000%7C%7C%7C&amp;sdata=cPXm%2F0SDxqz19no4lmZK%2FQmBr70FOH8JBF2PdXK5wY
>> s%3D&amp;reserved=0
>>
>> FreshChat provided documentation of their partial compliance and
>> AlwaysOn just confidently tells us the bot is compliant. Not sure this
>> is helpful, but perhaps others have input on these or chatbots in
>> general that can help us evaluate these tools.
>>
>> Kathy
>>
>> -----Original Message-----
>> From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > On Behalf Of
>> Zsolt Edelényi
>> Sent: Wednesday, June 22, 2022 8:57 PM
>> To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
>> Subject: [WebAIM] accessible chatbot
>>
>> Hi,
>>
>> I would like to ask you, if you can list examples of chatbots, which
>> are WCAG compliant, an includes best practices of accessibility?
>>
>>
>> --
>> Zsolt Edelényi
>> Web Accessibility Specialist
>> Mobile: +36205617144
>> email: = EMAIL ADDRESS REMOVED =
>>
>> >> >> https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furld
>> efense.com%2Fv3%2F__http%3A%2F%2Flist.webaim.org%2F__%3B!!AwdmYg!hOj8a
>> 1obVlhMnn-Vy6dXhJ3M2xlu7tgZEOthNPmywptoWpPkm6f6VVIpqS-8mSsLSYSQ-shO9CT
>> P9Jfs%24&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7Ca2140327e0
>> d44cb2a74808da55491c22%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C63
>> 7916069762387403%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV
>> 2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=ptCkYH
>> stD9X0vGz9s0Lh39qCCEKWd5m%2Bv1qBfoFk1ls%3D&amp;reserved=0
>> List archives at
>> https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furld
>> efense.com%2Fv3%2F__http%3A%2F%2Fwebaim.org%2Fdiscussion%2Farchives__%
>> 3B!!AwdmYg!hOj8a1obVlhMnn-Vy6dXhJ3M2xlu7tgZEOthNPmywptoWpPkm6f6VVIpqS-
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>> .us%7Ca2140327e0d44cb2a74808da55491c22%7Ceb14b04624c445198f26b89c21598
>> 28c%7C0%7C0%7C637916069762387403%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wL
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>> amp;sdata=fpzLJVKd0DY9Oq4cO3mR%2BZDRjF%2Bs2IHN1MBQ59NcMUI%3D&amp;reser
>> ved=0 >> >> >> https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Flist.
>> webaim.org%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7Ca2140
>> 327e0d44cb2a74808da55491c22%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0
>> %7C637916069762387403%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQ
>> IjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=Z
>> XUJ43xsizI9Q3DDh5ofNSUMJqWG49K7LqHYbrQ3U%2BE%3D&amp;reserved=0
>> List archives at
>> https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwebai
>> m.org%2Fdiscussion%2Farchives&amp;data%7C01%7Cdavid.b.andrews%40sta
>> te.mn.us%7Ca2140327e0d44cb2a74808da55491c22%7Ceb14b04624c445198f26b89c
>> 2159828c%7C0%7C0%7C637916069762387403%7CUnknown%7CTWFpbGZsb3d8eyJWIjoi
>> MC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7
>> C%7C&amp;sdata=vPZlHkzBYUGZwyjiWb%2BXtQqEdYWTK6lzDmXy3sZG1QQ%3D&amp;re
>> served=0 >> >> >> https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Flist.
>> webaim.org%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7Ca2140
>> 327e0d44cb2a74808da55491c22%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0
>> %7C637916069762387403%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQ
>> IjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=Z
>> XUJ43xsizI9Q3DDh5ofNSUMJqWG49K7LqHYbrQ3U%2BE%3D&amp;reserved=0
>> List archives at
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