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Re: accessible chatbot

for

From: Nathan Clark
Date: Jun 23, 2022 12:49PM

I am confused then, if you just follow wcag then you should be
accessible under the law.



On 6/23/22, Andrews, David B (DEED) via WebAIM-Forum
< <EMAIL REMOVED> > wrote:
> This may be heresy, but our goal isn't to achieve WCAG compliance. Our goal
> is to make web sites and software useable by disabled persons. WCAG
> compliance is a measurable way to get at it.
>
> So does it functionally work for your users???
>
> Dave
>
>
>
> -----Original Message-----
> From: WebAIM-Forum < <EMAIL REMOVED> > On Behalf Of Kathy
> Beglau
> Sent: Thursday, June 23, 2022 1:11 PM
> To: WebAIM Discussion List < <EMAIL REMOVED> >
> Subject: Re: [WebAIM] accessible chatbot
>
> This message may be from an external email source.
> Do not select links or open attachments unless verified. Report all
> suspicious emails to Minnesota IT Services Security Operations Center.
>
> >
> Zsolt,
>
> We are currently considering the following chatbots that claim full or
> partial WCAG 2.0 AA compliance. I'm not quite sure how to evaluate them
> ensure their compliance, however.
>
> AlwaysOn:
> https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Falwayson.ai%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7C67a0d3eaf8174f3b41ce08da5543bdef%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C637916046711380873%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=sC8wkGkb5Ar%2BMAspfBK%2FfE6%2Fm6eqggmOkMarGKPQJLo%3D&amp;reserved=0
> FreshChat:
> https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.freshworks.com%2Flive-chat-software%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7C67a0d3eaf8174f3b41ce08da5543bdef%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C637916046711380873%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=siwaXsmbuTQjzWMChEhjjelj%2FyS3yO80YQKk9e4NJQI%3D&amp;reserved=0
>
> FreshChat provided documentation of their partial compliance and AlwaysOn
> just confidently tells us the bot is compliant. Not sure this is helpful,
> but perhaps others have input on these or chatbots in general that can help
> us evaluate these tools.
>
> Kathy
>
> -----Original Message-----
> From: WebAIM-Forum < <EMAIL REMOVED> > On Behalf Of Zsolt
> Edelényi
> Sent: Wednesday, June 22, 2022 8:57 PM
> To: WebAIM Discussion List < <EMAIL REMOVED> >
> Subject: [WebAIM] accessible chatbot
>
> Hi,
>
> I would like to ask you, if you can list examples of chatbots, which are
> WCAG compliant, an includes best practices of accessibility?
>
>
> --
> Zsolt Edelényi
> Web Accessibility Specialist
> Mobile: +36205617144
> email: <EMAIL REMOVED>
>
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> > > > > >


--
Nathan Clark
QA Automation Analyst Tech team
Accessibility assistant
CPACC
cell: 410-446-7259
email: <EMAIL REMOVED>
101 Village Blvd
Princeton, NJ 08540
SMBE & Minority Owned Business