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Re: accessible chatbot

for

From: Kathy Beglau
Date: Jun 23, 2022 2:24PM

Perhaps I'm a bit too cynical of vendors' claims of accessibility.

Dave and Nathan, thank you. Your points are well taken.

-----Original Message-----
From: WebAIM-Forum < <EMAIL REMOVED> > On Behalf Of Nathan Clark
Sent: Thursday, June 23, 2022 11:50 AM
To: WebAIM Discussion List < <EMAIL REMOVED> >
Subject: Re: [WebAIM] accessible chatbot

I am confused then, if you just follow wcag then you should be accessible under the law.



On 6/23/22, Andrews, David B (DEED) via WebAIM-Forum < <EMAIL REMOVED> > wrote:
> This may be heresy, but our goal isn't to achieve WCAG compliance. Our
> goal is to make web sites and software useable by disabled persons.
> WCAG compliance is a measurable way to get at it.
>
> So does it functionally work for your users???
>
> Dave
>
>
>
> -----Original Message-----
> From: WebAIM-Forum < <EMAIL REMOVED> > On Behalf Of
> Kathy Beglau
> Sent: Thursday, June 23, 2022 1:11 PM
> To: WebAIM Discussion List < <EMAIL REMOVED> >
> Subject: Re: [WebAIM] accessible chatbot
>
> This message may be from an external email source.
> Do not select links or open attachments unless verified. Report all
> suspicious emails to Minnesota IT Services Security Operations Center.
>
> >
> Zsolt,
>
> We are currently considering the following chatbots that claim full or
> partial WCAG 2.0 AA compliance. I'm not quite sure how to evaluate
> them ensure their compliance, however.
>
> AlwaysOn:
> https://urldefense.com/v3/__https://gcc02.safelinks.protection.outlook
> .com/?url=https*3A*2F*2Falwayson.ai*2F&amp;data*7C01*7Cdavid.b.andr
> ews*40state.mn.us*7C67a0d3eaf8174f3b41ce08da5543bdef*7Ceb14b04624c4451
> 98f26b89c2159828c*7C0*7C0*7C637916046711380873*7CUnknown*7CTWFpbGZsb3d
> 8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C
> 3000*7C*7C*7C&amp;sdata=sC8wkGkb5Ar*2BMAspfBK*2FfE6*2Fm6eqggmOkMarGKPQ
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> KWT9oS-gfj8$
> FreshChat:
> https://urldefense.com/v3/__https://gcc02.safelinks.protection.outlook
> .com/?url=https*3A*2F*2Fwww.freshworks.com*2Flive-chat-software*2F&amp
> ;data*7C01*7Cdavid.b.andrews*40state.mn.us*7C67a0d3eaf8174f3b41ce08
> da5543bdef*7Ceb14b04624c445198f26b89c2159828c*7C0*7C0*7C63791604671138
> 0873*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBT
> iI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C&amp;sdata=siwaXsmbuTQjzWMChE
> hjjelj*2FyS3yO80YQKk9e4NJQI*3D&amp;reserved=0__;JSUlJSUlJSUlJSUlJSUlJS
> UlJSUlJQ!!AwdmYg!mCd_UaQJOFhxVpMzQ1sVINmRi0hwxzis0yIPe0l33VAnoE2tEpmpX
> mIUNwo3PTpP-0zWfJUE1ObjKWT9G9a1ZqY$
>
> FreshChat provided documentation of their partial compliance and
> AlwaysOn just confidently tells us the bot is compliant. Not sure this
> is helpful, but perhaps others have input on these or chatbots in
> general that can help us evaluate these tools.
>
> Kathy
>
> -----Original Message-----
> From: WebAIM-Forum < <EMAIL REMOVED> > On Behalf Of
> Zsolt Edelényi
> Sent: Wednesday, June 22, 2022 8:57 PM
> To: WebAIM Discussion List < <EMAIL REMOVED> >
> Subject: [WebAIM] accessible chatbot
>
> Hi,
>
> I would like to ask you, if you can list examples of chatbots, which
> are WCAG compliant, an includes best practices of accessibility?
>
>
> --
> Zsolt Edelényi
> Web Accessibility Specialist
> Mobile: +36205617144
> email: <EMAIL REMOVED>
>
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--
Nathan Clark
QA Automation Analyst Tech team
Accessibility assistant
CPACC
cell: 410-446-7259
email: <EMAIL REMOVED>
101 Village Blvd
Princeton, NJ 08540
SMBE & Minority Owned Business