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Re: accessible chatbot

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From: Kathy Beglau
Date: Jun 23, 2022 12:10PM

Zsolt,

We are currently considering the following chatbots that claim full or partial WCAG 2.0 AA compliance. I'm not quite sure how to evaluate them ensure their compliance, however.

AlwaysOn: https://alwayson.ai/
FreshChat: https://www.freshworks.com/live-chat-software/

FreshChat provided documentation of their partial compliance and AlwaysOn just confidently tells us the bot is compliant. Not sure this is helpful, but perhaps others have input on these or chatbots in general that can help us evaluate these tools.

Kathy