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Re: accessible chatbot

for

From: Andrews, David B (DEED)
Date: Jun 23, 2022 2:43PM

Is your goal to dot the I's and cross the T's in the law, or to serve your users?

Dave



-----Original Message-----
From: Nathan Clark < <EMAIL REMOVED> >
Sent: Thursday, June 23, 2022 1:50 PM
To: WebAIM Discussion List < <EMAIL REMOVED> >
Cc: Andrews, David B (DEED) < <EMAIL REMOVED> >
Subject: Re: [WebAIM] accessible chatbot

I am confused then, if you just follow wcag then you should be accessible under the law.



On 6/23/22, Andrews, David B (DEED) via WebAIM-Forum < <EMAIL REMOVED> > wrote:
> This may be heresy, but our goal isn't to achieve WCAG compliance. Our
> goal is to make web sites and software useable by disabled persons.
> WCAG compliance is a measurable way to get at it.
>
> So does it functionally work for your users???
>
> Dave
>
>
>
> -----Original Message-----
> From: WebAIM-Forum < <EMAIL REMOVED> > On Behalf Of
> Kathy Beglau
> Sent: Thursday, June 23, 2022 1:11 PM
> To: WebAIM Discussion List < <EMAIL REMOVED> >
> Subject: Re: [WebAIM] accessible chatbot
>
> This message may be from an external email source.
> Do not select links or open attachments unless verified. Report all
> suspicious emails to Minnesota IT Services Security Operations Center.
>
> >
> Zsolt,
>
> We are currently considering the following chatbots that claim full or
> partial WCAG 2.0 AA compliance. I'm not quite sure how to evaluate
> them ensure their compliance, however.
>
> AlwaysOn:
> https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Falwa
> yson.ai%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7Ca2140327
> e0d44cb2a74808da55491c22%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C
> 637916069762387403%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjo
> iV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=x5lJ
> mklFVzoNbqfw7ztdU7rGz2Itluur7LpkNMtaxQk%3D&amp;reserved=0
> FreshChat:
> https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.
> freshworks.com%2Flive-chat-software%2F&amp;data%7C01%7Cdavid.b.andr
> ews%40state.mn.us%7Ca2140327e0d44cb2a74808da55491c22%7Ceb14b04624c4451
> 98f26b89c2159828c%7C0%7C0%7C637916069762387403%7CUnknown%7CTWFpbGZsb3d
> 8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C
> 3000%7C%7C%7C&amp;sdata=cPXm%2F0SDxqz19no4lmZK%2FQmBr70FOH8JBF2PdXK5wY
> s%3D&amp;reserved=0
>
> FreshChat provided documentation of their partial compliance and
> AlwaysOn just confidently tells us the bot is compliant. Not sure this
> is helpful, but perhaps others have input on these or chatbots in
> general that can help us evaluate these tools.
>
> Kathy
>
> -----Original Message-----
> From: WebAIM-Forum < <EMAIL REMOVED> > On Behalf Of
> Zsolt Edelényi
> Sent: Wednesday, June 22, 2022 8:57 PM
> To: WebAIM Discussion List < <EMAIL REMOVED> >
> Subject: [WebAIM] accessible chatbot
>
> Hi,
>
> I would like to ask you, if you can list examples of chatbots, which
> are WCAG compliant, an includes best practices of accessibility?
>
>
> --
> Zsolt Edelényi
> Web Accessibility Specialist
> Mobile: +36205617144
> email: <EMAIL REMOVED>
>
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--
Nathan Clark
QA Automation Analyst Tech team
Accessibility assistant
CPACC
cell: 410-446-7259
email: <EMAIL REMOVED>
101 Village Blvd
Princeton, NJ 08540
SMBE & Minority Owned Business