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From: Birkir R. Gunnarsson
Date: Thu, Apr 07 2011 3:51PM
Subject: Re: Accessible voice biometrics
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Claudia

Sould this institution be Wells Fargo Bank by any chance *grin*, I
mean judgin by your signature.
Can you provide a link to more information about voice biometrics,
implementations or other info?
Obviously there are users who use synthetic voice or mechanical
implementations for speech, or users who cannot communicate via speech
whatsoever, e.g. some deafblind users, so there will be a group that
canot take advantage of voice biometrics, if it is some sort of voice
recognition as a security parameter (if it is someting entirely
different I would be most interested to read about it).
This is a small group certainly, but those would be severely impacted
I imagine, unless alternative arrangements or exceptions could be
implemented.
-Birkir

On 4/7/11, = EMAIL ADDRESS REMOVED = < = EMAIL ADDRESS REMOVED = > wrote:
> I'm currently working with a large financial institution client who wants to
> add voice biometrics as an additional layer of authentication for their
> iPhone mobile web apps. My client has asked me to research and identify
> what, if any, are areas of concern with respect to accessibility when it
> comes to using voice biometrics on smartphones.
>
> Voice biometrics is a new area for me. I'd love to hear back from anyone
> with comments, suggestions, resources, etc. that might help me in my
> research.
>
> Thanks,
> claudia
>
> Claudia Alden Case
> Web User Experience & Accessibility Consultant | Wells Fargo Bank
> email: = EMAIL ADDRESS REMOVED = <mailto: = EMAIL ADDRESS REMOVED = > |
> phone: (415) 371-4760 | mobile: (650) 208-0039
>
>

From: Jablonski, James (LNI)
Date: Thu, Apr 07 2011 3:57PM
Subject: Re: Accessible voice biometrics
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Hi Claudia,

There are of course, the usual voice-recognition issues of consistent
articulation, variances in voice quality due to temporary health issues
and fatigue, environmental noises, and equipment peculiarities to
overcome. But also, from an accessibility standpoint, there are speech
and sound disorders that I' guessing may make it difficult or impossible
to pass a voice biometric test. So, if that sort of test was required,
it might be a show stopper for some individuals. If such a test was an
alternative biometric for persons with other, non-vocal, disabilities it
might be a much appreciated.

James

From: Claudia.Case
Date: Thu, Apr 07 2011 5:36PM
Subject: Accessible voice biometrics
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I'm currently working with a large financial institution client who wants to add voice biometrics as an additional layer of authentication for their iPhone mobile web apps. My client has asked me to research and identify what, if any, are areas of concern with respect to accessibility when it comes to using voice biometrics on smartphones.

Voice biometrics is a new area for me. I'd love to hear back from anyone with comments, suggestions, resources, etc. that might help me in my research.

Thanks,
claudia

Claudia Alden Case
Web User Experience & Accessibility Consultant | Wells Fargo Bank
email: = EMAIL ADDRESS REMOVED = <mailto: = EMAIL ADDRESS REMOVED = > | phone: (415) 371-4760 | mobile: (650) 208-0039