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From: Murphy, Sean
Date: Mon, Jun 05 2023 11:06PM
Subject: interesting diagnostic requirement challenge for telco testing.
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Hi all.

I have a requirement from one of our teams to identify if there is any CAG =
failures or best practise related to a Telco diagnostic page they are build=
ing. The page will have a play button to play an audio sound. The sound cou=
ld be an Ring Tone, Audio engaged tone, etc. There will be instructions on =
the page to indicate what sound is being played. Does any of the 1.2.x requ=
irements for caption kick in here for a telco dial tone diagnostic audio sa=
mple? Has anyone done anything like this before? Does anyone have best prac=
tise guidance here?

Regards
Sean Murphy | Accessibility Lead
Telstra Digital Channels | Digital Systems
Mobile: 0405 129 739b Digital Systems Launch Page<https://confluence.in.tel=
stra.com.au/display/DCSYS/Digital+Systems+-+Able+Home>
Digital Systems Launch Page<https://confluence.in.telstra.com.au/display/DC=
SYS/Digital+Systems+-+Able+Home>
Accessibility Single Source of Truth<https://confluence.in.telstra.com.au/x=
/bCGfBw>

[Telstra logo]



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From: Hayman, Douglass
Date: Tue, Jun 06 2023 9:11AM
Subject: Re: - interesting diagnostic requirement challenge for telcotesting.
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Sean,

I was scratching my head wondering what "CAG" was but assume you mean WCAG, yes?

Is the intended use of this alternate access by a telephone worker who cannot hear?

What comes to mind are things like the alerts in iOS you can program to be on and notify you if it hears coughing, a knock on the door, running water and so on. Or the Merlin app to identify bird sounds it hears.

Doug Hayman
IT Accessibility Coordinator
Information Technology
Olympic College
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