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Thread: Duo 2-factor authentication and DNS browser extension interaction

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Number of posts in this thread: 3 (In chronological order)

From: Martina Svyantek
Date: Thu, Oct 26 2017 1:25PM
Subject: Duo 2-factor authentication and DNS browser extension interaction
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Good afternoon.

I've recently come across an issue with the Dragon Naturally Speaking
browser extension (such as for Chrome) "breaking" the Duo 2-factor
authentication process used to sign in to different resources.

We've been able to replicate this using Windows 7, 8, and 10. This occurs
with both Dragon Naturally Speaking 13 and 12.5; the browser extension
doesn't need to even be working correctly with DNS, just enabled on the
browser itself. Dragon's extension/add-in in Chrome/Firefox/IE appears to
somehow interfere with 2-factor authentication. If you disable these
add-ins, you can get past the 2-factor authentication, but then the
software is turned off. This is the error message when running through Duo
with the DNS extension enabled:

Oops!

You did something we can't handle. Common causes:

* Using the back button. That's just not supported, sorry.
* Bookmarking this site. Please bookmark the service you're trying to get
to instead.
* You lingered too long here without clicking anything and your session
expired.

Click the button below to go back to the application that sent you here.



The only "solution" that I have encountered is to disable the browser
extension. This is even the "official" reply from Duo (
https://help.duo.com/s/article/3342?language=en_US). I have yet to find
anything from Nuance that recognizes this issue.

Has anyone else encountered this issue, and do you have any other
suggestions on how it could be addressed without having to disable the
browser extension?

Thanks in advance,
--
*Martina Svyantek*

From: Thompson, Rachel
Date: Thu, Oct 26 2017 2:58PM
Subject: Re: Duo 2-factor authentication and DNS browser extensioninteraction
← Previous message | Next message →

Hi, Martina.

Our IT folks who manage Duo were able to install and run the Dragon browser add-in with Duo. They also said they recently had to update some Duo javascript, so if your institution is not yet using the latest duo javascript that might be one solution.

Hope this helps,
Rachel


Dr. Rachel S. Thompson 
Director, Emerging Technology and Accessibility 
The Office of Information Technology
The University of Alabama
A207 Gordon Palmer Hall
Box 870248 
Tuscaloosa, AL 35487 
Phone 205-348-0216
= EMAIL ADDRESS REMOVED = | http://accessibility.ua.edu


-----Original Message-----
From: WebAIM-Forum [mailto: = EMAIL ADDRESS REMOVED = ] On Behalf Of Martina Svyantek
Sent: Thursday, October 26, 2017 2:26 PM
To: = EMAIL ADDRESS REMOVED =
Subject: [WebAIM] Duo 2-factor authentication and DNS browser extension interaction

Good afternoon.

I've recently come across an issue with the Dragon Naturally Speaking browser extension (such as for Chrome) "breaking" the Duo 2-factor authentication process used to sign in to different resources.

We've been able to replicate this using Windows 7, 8, and 10. This occurs with both Dragon Naturally Speaking 13 and 12.5; the browser extension doesn't need to even be working correctly with DNS, just enabled on the browser itself. Dragon's extension/add-in in Chrome/Firefox/IE appears to somehow interfere with 2-factor authentication. If you disable these add-ins, you can get past the 2-factor authentication, but then the software is turned off. This is the error message when running through Duo with the DNS extension enabled:

Oops!

You did something we can't handle. Common causes:

* Using the back button. That's just not supported, sorry.
* Bookmarking this site. Please bookmark the service you're trying to get to instead.
* You lingered too long here without clicking anything and your session expired.

Click the button below to go back to the application that sent you here.



The only "solution" that I have encountered is to disable the browser extension. This is even the "official" reply from Duo ( https://help.duo.com/s/article/3342?language=en_US). I have yet to find anything from Nuance that recognizes this issue.

Has anyone else encountered this issue, and do you have any other suggestions on how it could be addressed without having to disable the browser extension?

Thanks in advance,
--
*Martina Svyantek*

From: Lucy Greco
Date: Thu, Oct 26 2017 3:00PM
Subject: Re: Duo 2-factor authentication and DNS browser extension interaction
← Previous message | No next message

hello:
i am using dragon 15 and i do not have this problem with duow but i do
have a problem with keeping a google docs or any google sweets app open.
if the dns extenchion is running i will get a unable to load document
when ever i change tabs or if i use any of the apps menus this is
driving me nuts because google says its out of scope for them to fix it
and dns never answers. i think its time we push back on newonce to get
them to play nicely with others

Lucia Greco
Web Accessibility Evangelist
IST - Architecture, Platforms, and Integration
University of California, Berkeley
(510) 289-6008 skype: lucia1-greco
http://webaccess.berkeley.edu
Follow me on twitter @accessaces


On Thu, Oct 26, 2017 at 12:25 PM, Martina Svyantek < = EMAIL ADDRESS REMOVED = > wrote:

> Good afternoon.
>
> I've recently come across an issue with the Dragon Naturally Speaking
> browser extension (such as for Chrome) "breaking" the Duo 2-factor
> authentication process used to sign in to different resources.
>
> We've been able to replicate this using Windows 7, 8, and 10. This occurs
> with both Dragon Naturally Speaking 13 and 12.5; the browser extension
> doesn't need to even be working correctly with DNS, just enabled on the
> browser itself. Dragon's extension/add-in in Chrome/Firefox/IE appears to
> somehow interfere with 2-factor authentication. If you disable these
> add-ins, you can get past the 2-factor authentication, but then the
> software is turned off. This is the error message when running through Duo
> with the DNS extension enabled:
>
> Oops!
>
> You did something we can't handle. Common causes:
>
> * Using the back button. That's just not supported, sorry.
> * Bookmarking this site. Please bookmark the service you're trying to get
> to instead.
> * You lingered too long here without clicking anything and your session
> expired.
>
> Click the button below to go back to the application that sent you here.
>
>
>
> The only "solution" that I have encountered is to disable the browser
> extension. This is even the "official" reply from Duo (
> https://help.duo.com/s/article/3342?language=en_US). I have yet to find
> anything from Nuance that recognizes this issue.
>
> Has anyone else encountered this issue, and do you have any other
> suggestions on how it could be addressed without having to disable the
> browser extension?
>
> Thanks in advance,
> --
> *Martina Svyantek*
> > > > >