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Re: Losing images when converting to PDF from Word?

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From: Andrea Miralia
Date: Nov 17, 2016 2:27PM

We had the same problem with PNG and with TIFF. I'll post an example file when I get permission to do so, or I'll create a dummy.



-----Original Message-----
From: WebAIM-Forum [mailto: <EMAIL REMOVED> ] On Behalf Of Metzessible
Sent: Wednesday, November 16, 2016 9:49 AM
To: WebAIM Discussion List
Subject: Re: [WebAIM] Losing images when converting to PDF from Word?

What's the reason you're using GIF in the first place? Are you trying to export an animation?

GIF is a very old format, with support for the specification ending in 1989. It also only supports up to 256 colors, vs the newer transparency enabled graphic format PNG.

There could be a number of reasons why it's not exporting correctly. It could be created a long time ago, something may be wrong with the way the file was created that isn't jiving with the PDF exporter in Word, Word may be using a different method to parse GIFs, the way it is compressing the PDF file on export may be conflicting with the other file formats you are using because it's such an old format, etc.

Can you post a dummy word and pdf where this happens somewhere so we can get a better look?

My recommendation otherwise is to convert your formats to more current technology, since it's so old. Aside from that, I am having trouble reproducing the problem.

Thanks,
Jon

On Fri, Nov 11, 2016 at 2:00 PM Whitney Quesenbery < <EMAIL REMOVED> >
wrote:

> Yep. Here we are in 2016 and we still can't make the format work. I
> don't want new features. I don't want cloud working I want bugs fixed.
>
> On Tue, Nov 8, 2016 at 8:13 PM Andrea Miralia <
> <EMAIL REMOVED> >
> wrote:
>
> >
> >
> > We've had the issue for 2 years now, with Acrobat DC this time and
> > Word
> > 2010 (version "14.")
> >
> > This is a bug that we've had in hundreds of documents, all due at
> > the
> same
> > time, so this year and last, we had to manually insert them back in.
> > They were nowhere to be found in the content panel.
> >
> >
> >
> >
> >
> >
> > -----Original Message-----
> > From: WebAIM-Forum [mailto: <EMAIL REMOVED> ] On
> > Behalf Of Jonathan Cohn
> > Sent: Tuesday, November 08, 2016 3:03 PM
> > To: WebAIM Discussion List
> > Subject: Re: [WebAIM] Losing images when converting to PDF from Word?
> >
> > Michael,
> >
> > I thought that issue was resolved in Word 2013.
> >
> > On 8 November 2016 at 14:09, Moore,Michael (Accessibility) (HHSC) <
> > <EMAIL REMOVED> > wrote:
> >
> > > We have not seen that but we have noticed that the images do not
> > > end up in the correct location in the reading order or in the tag
> > > tree when converting from docx files. This problem can be avoided
> > > by setting the image to display in-line and saving to the .doc
> > > format. I am not sure if it is related to the issue that you are seeing.
> > >
> > > Mike Moore
> > > Accessibility Coordinator
> > > Texas Health and Human Services Commission Civil Rights Office
> > > (512) 438-3431 (Office)
> > >
> > > -----Original Message-----
> > > From: WebAIM-Forum [mailto: <EMAIL REMOVED> ]
> > > On Behalf Of Andrea Miralia
> > > Sent: Tuesday, November 08, 2016 12:19 PM
> > > To: WebAIM Discussion List < <EMAIL REMOVED> >
> > > Subject: [WebAIM] Losing images when converting to PDF from Word?
> > >
> > >
> > >
> > > Has anyone here seen a recurring problem with Acrobat DC just
> > > dropping images completely (GIFs, usually) when converting from
> > > Word Docs (or
> > > Docx) to PDF? We can't figure out the pattern. Sometimes they get
> > > dropped, and sometimes they don't. We've had to re-insert the
> > > images after the conversions, directly in Acrobat. It's annoying!
> > >
> > > > > > > > > archives at http://webaim.org/discussion/archives
> > > > > > > > > > > > archives at http://webaim.org/discussion/archives
> > > > > >
> > > > > > archives at http://webaim.org/discussion/archives
> > > > > > > > archives at http://webaim.org/discussion/archives
> > > >
> --
> *Whitney Quesenbery*
> (lists) <EMAIL REMOVED>
> (work) <EMAIL REMOVED>
> > > archives at http://webaim.org/discussion/archives
> >