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Re: Jaws not opening links

for

From: Laura Roberts
Date: Oct 12, 2021 8:10AM


I'm making progress troubleshooting.

It's definitely a JAWS issue.
I tried accessible PDFs from the government and had the same issue.

For the hell of it, I tried CTRL+ENTER and SHIFT+ENTER to open links, and
lo and behold, they both worked. But why?

JAWS is on default settings so I don't know what is going on. I just wrote
to Freedom Scientific and writing to the JAWS UK listserv as well.

On Tue, Oct 12, 2021, 7:46 AM Laura Roberts < <EMAIL REMOVED> > wrote:

> I apologize Bevi.
>
> I did consider the current bug, but what doesn't make sense to me is that
> I'm having the issue in remediated PDFs that passed JAWS QC years ago.
> Basically, every tagged PDF I've ever saved in my PC going back 10 years.
> That's why I'm pretty sure it's not the tags. I think something is up with
> JAWS and/or Adobe Reader (which is what I use to do JAWS testing rather
> than Acrobat).
>
> I'm going to check a couple old government PDFs such as the HHS section
> 508 PDF in JAWS later this morning because I know they will be tagged
> correctly. If the problem occurs in them, then I'll know for sure it's
> definitely JAWS or Adobe reader.
>
> I can't pass along current PDFs I'm working on due to my NDA, but maybe I
> can strip out the identifying text from one and send it to you. My client
> is extremely paranoid about data security.
>
> Laura
>
> On Mon, Oct 11, 2021, 8:27 PM < <EMAIL REMOVED> > wrote:
>
>> Actually, Laura, all of us on the Adobe Forums are UNpaid volunteer
>> experts. We donate our time and expertise to help our fellow members.
>>
>>
>>
>> If you want my help or anyone else's on the forum, than make it easy for
>> us. We all have a full day of work to attend to, just like you.
>>
>>
>>
>> So send me a file that's not working for you and we'll test it here and
>> try to diagnose what's happening.
>>
>> There are problems from both the JAWS end, as well as with the latest
>> updates from MS Word, Adobe PDF Maker, Adobe InDesign, and Adobe Acrobat.
>>
>>
>>
>> For the most recent bugs, see:
>>
>> ·
>> https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/44270718-errors-links-in-pdf-made-from-word
>>
>> ·
>> https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/44183082-accessibility-errors-with-pdf-maker-update-sept-20
>>
>>
>>
>> *— — —*
>>
>> Bevi Chagnon *| *Designer, Accessibility Technician, Trainer* |*
>> <EMAIL REMOVED>
>>
>> *US delegate to the ISO committees for PDF and PDF/UA accessibility*
>>
>> *— — —*
>>
>> *PubCom: Technologists for Accessible Design + Publishing*
>>
>> consulting • training • development • design • sec. 508 services
>>
>> *Upcoming classes* at www.PubCom.com/*classes*
>> <http://www.pubcom.com/classes>;
>>
>> *— — —*
>>
>> Latest blog-newsletter
>> <https://mailchi.mp/e694edcdfadd/class-discount-3266574> – *Simple Guide
>> to Writing Alt-Text
>> <https://www.pubcom.com/blog/2020_07-20/alt-text_part-1.shtml>*
>>
>>
>>
>> *From:* Laura Roberts < <EMAIL REMOVED> >
>> *Sent:* Monday, October 11, 2021 5:20 PM
>> *To:* <EMAIL REMOVED> ; WebAIM Discussion List <
>> <EMAIL REMOVED> >
>> *Subject:* Re: [WebAIM] Jaws not opening links
>>
>>
>>
>> Actually Bevi, can you send me a PDF? I've been trying my own going back
>> over a year and it's happening to all of them.
>>
>>
>>
>> On Mon, Oct 11, 2021, 2:44 PM < <EMAIL REMOVED> > wrote:
>>
>> Laura, if you could send me 1 or 2 of the problematic PDFs, we'll test
>> the and see if indeed the Link-OBJR annotation is missing. In PDFs, that's
>> the code that makes links accessible to assistive technologies.
>>
>> Email me directly at <EMAIL REMOVED>
>>
>> — — —
>> Bevi Chagnon | Designer, Accessibility Technician | <EMAIL REMOVED>
>> — — —
>> PubCom: Technologists for Accessible Design + Publishing
>> consulting • training • development • design • sec. 508 services
>> Upcoming classes at www.PubCom.com/classes
>> — — —
>> Latest blog-newsletter – Simple Guide to Writing Alt-Text
>>
>> -----Original Message-----
>> From: WebAIM-Forum < <EMAIL REMOVED> > On Behalf Of
>> Jonathan Avila via WebAIM-Forum
>> Sent: Monday, October 11, 2021 2:18 PM
>> To: WebAIM Discussion List < <EMAIL REMOVED> >
>> Cc: Jonathan Avila < <EMAIL REMOVED> >
>> Subject: Re: [WebAIM] Jaws not opening links
>>
>> It appears you could be the missing the Link - OBJR annotation discussed
>> at https://www.w3.org/WAI/WCAG21/Techniques/pdf/PDF11.
>>
>> Jonathan
>>
>> -----Original Message-----
>> From: WebAIM-Forum < <EMAIL REMOVED> > On Behalf Of
>> Laura Roberts
>> Sent: Monday, October 11, 2021 2:11 PM
>> To: WebAIM Discussion List < <EMAIL REMOVED> >
>> Subject: [WebAIM] Jaws not opening links
>>
>> CAUTION: This email originated from outside of the organization. Do not
>> click links or open attachments unless you recognize the sender and know
>> the content is safe.
>>
>>
>> In a properly tagged pdf, I am unable to open any links using JAWS.
>>
>> If I use insert + F7, I am able to pull up the list of links and the
>> activate command will open the link.
>>
>> However, in the pdf itself, if I click on enter, space, tab, whatever on
>> a link....it does nothing. After using tab, I do see a little dotted line
>> around the linked words, but other than that, nothing is happening.
>>
>> I thought maybe it was a problem with the tags in that particular pdf,
>> but I checked a bunch of other pdf's and it's happening universally.
>>
>> I've checked all my settings.
>> I've reinstalled Adobe Reader DC.
>> I've reinstalled JAWS.
>>
>> Any advice would be appreciated. Thanks for your help!
>> >> >> at http://webaim.org/discussion/archives
>> >> >> >> at http://webaim.org/discussion/archives
>> >>
>> >> >> >> >>
>>