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Survey on Inaccessible Medical Bills: Reporter


From: Lauren Weber
Date: Jun 16, 2022 10:29AM

Hi all --

Lauren Weber, KHN reporter here who is hoping to better understand the
prevalence of inaccessible medical bills.

We know that some people have had bills sent to collections or taken hits
to their credit score because of documents they could not access and
therefore bills they did not pay. Some examples of inaccessible information
are small-print bills or insurance billing websites that screen readers
can't access. We would love to hear from you about any challenges you,
family members, or colleagues have faced navigating inaccessible medical or
health insurance bills.

We would so appreciate you filling out the below questionnaire, which will
help guide our reporting. Any and all responses are welcome.


Please don't hesitate to reach out to me with any questions, and I look
forward to learning more about this issue.

All the best,

Lauren Weber
Midwest Correspondent | Kaiser Health News