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Re: Grousing about Web survey forms

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From: Steve Green
Date: Mar 21, 2024 2:09PM

In recent years we have worked on quite a few surveys that were built from the ground up rather than on survey platforms. In all cases the accessibility was terrible at first, but in all but one case the end result was fully WCAG 2.1 AA conformant. The outlier had about 50 question types, most of which had bizarre interaction models that make drag and drop look like a good choice. With that exception, surveys should be among the easiest applications to make accessible.

It struck me that few of the companies were what you would consider to be a "proper" software development organisation or digital agency. They were mostly market research organisations that had some software development capability, but that was very much a secondary activity to their research. That's probably the root of the problem, even when they are using a survey platform.

Steve Green
Managing Director
Test Partners Ltd