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What Alt Format works for you?

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From: McDonald, Jeni
Date: Nov 12, 2024 2:54PM

There was a question erarlier about alternative formats from financial instiutions, and I just wanted to dig a little deeper on that. Any response from people consuming these items would be helpful for us driving our stakeholder decisions.

Right now, the company I work for offers Braille, Audio, Data, Large Print. I’m focused on Audio and Data at the moment - do you know people who take advantage of these formats, and if so, what medium do you expect/want? I think CDs are being created for Audio requests, and I’m not sure that’s the method that will be most user friendly these days.

Any insights you can offer would be great. Imagine this for a billing statement, or a letter about your mortgage.

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