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Re: Making Accessible PDF's Without Using Adobe Pro

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From: Karlen Communications
Date: Apr 2, 2019 11:00AM

An update on my "misadventures" with Foxit Phantom for Business.

Wit my order I apparently had a "high priority" support plan. I could either
call the phone number for technical support or e-mail them and my request
for support would be placed in a high priority queue or I would get an
immediate response.

First, in trying for 2 days at various times of the day, no one answered the
phone. All I got was a voicemail box where I could leave a message. And no
one responded to my voice mail.

So I tried the e-mail route. As a reminder, Foxit wouldn't let me download
any PDF without viewing it in Foxit despite my user settings to the
contrary.

It has been two days now and I hear crickets from tech support. Also tried
the phone number again this morning and got the voice mail....again.

I've now asked for my money back, have removed Foxit from my computer, even
having to go into the registry to get rid of it and can FINALLY download a
PDF document using my preferred PDF viewer!

Just an update FYI!

Cheers, Karen.