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Re: Inaccessible Medical Bills: KHN Investigation

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From: Laura Roberts
Date: Dec 3, 2022 9:15AM

What a great article! Thanks Lauren.
The moment I read this: "Kaiser Permanente spokesperson Marc Brown said
that the health system conducted an accessibility review after KHN informed
it of Weaver's comments, and he said the company found "no significant
defects in the platform, nor do we know of any inaccessibility issues" that
would limit someone from paying their bill or using its website."
I immediately assumed they used some free online or built-in accessibility
checker rather than cough up the money for accessibility specialists and
testers like us.

On Thu, Dec 1, 2022 at 12:45 PM Lauren Weber < <EMAIL REMOVED> >
wrote:

> Hi all --
>
> Lauren Weber, KHN reporter here who previously reached out to better
> understand the prevalence of inaccessible medical bills.
>
> Thanks so much for all the responses, and I wanted to pass along our
> investigation that found across the U.S., health insurers and health care
> systems are breaking disability rights laws by sending inaccessible medical
> bills and notices. The practice hinders the ability of blind Americans to
> know what they owe, effectively creating a disability tax on their time and
> finances.
>
> There is an audio version of it as well as the bottom of the story!
>
> Here is the link:
>
> https://www.npr.org/sections/health-shots/2022/12/01/1139730806/blind-disability-accessibility-medical-bills
>
>
> Please don't hesitate to reach out to me with any questions or comments,
> and I appreciate the time so many of you took to fill out our
> questionnaire.
>
> All the best,
> Lauren Weber
> 314.703.5829
> <EMAIL REMOVED>
> --
> Lauren Weber
> Midwest Correspondent | Kaiser Health News
> @LaurenWeberHP
> 314.703.5829
> > > > >


--
Best regards,
Laura Roberts
413-588-8422