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Re: remote usability tests and screen sharing - best approach?

for

From: Sailesh Panchang
Date: Jan 30, 2025 9:33AM

Zoom Support tells me this issue is being escalated / actively worked on.
I shared the link to this thread so they will hopefully read through and
identify the other issues that have been brought up.
Thanks,
Sailesh Panchang | +1 (571) 344-1765
Technical Solutions Architect

Email: <EMAIL REMOVED>
Deque Systems Inc | - Accessibility for Good | www.deque.com














On Tue, Jan 28, 2025 at 1:03 PM Sailesh Panchang < <EMAIL REMOVED> >
wrote:

> "The share audio feature does not seem to work during a Zoom call in
> order to share TalkBack audio output.
> I had no problems doing this in the past but experienced it yesterday (May
> 16, 2024)."
> I had reported the above to Zoom Support in May 2024. They had responded
> they were looking into it and filing appropriate bugs to address this but
> apparently there has not been any movement based on this thread!
> Thanks
>
> Sailesh Panchang | +1 (571) 344-1765
> Technical Solutions Architect
>
> Email: <EMAIL REMOVED>
> Deque Systems Inc | - Accessibility for Good | www.deque.com
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> On Tue, Jan 28, 2025 at 10:19 AM Steve Green <
> <EMAIL REMOVED> > wrote:
>
>> You just go into Zoom's "More" menu on the iPhone and select "Enable
>> Original Audio".
>>
>> That said, the usability of the Zoom app is absolutely appalling, and it
>> has some accessibility issues too. We only use it for user testing sessions
>> with people who are already familiar with it. Those sessions usually go
>> perfectly well, but someone who has not used Zoom before might have a lot
>> of problems.
>>
>> One of the issues is that the app goes into "Safe driving mode" if you
>> accidentally swipe right. It's then difficult to get out of that mode. You
>> can't turn "Safe driving mode" mode off while you are in a call, but it may
>> be possible to do so before you start.
>>
>> There are various other issues, such as a non-modal overlay that the
>> Voiceover user won't know about. Also, picture-in-picture sometimes enables
>> itself and overlays a large part of the screen you are trying to record.
>> Unfortunately, I can't find the file that contains details of what to do
>> about all these things.
>>
>> You should definitely spend an hour or two testing this with a colleague
>> before doing a user testing session, so you understand all the behaviours.
>> I can't recall if you can do the same thing with Talkback - I am waiting
>> for a colleague to reply to me.
>>
>> And of course, the behaviour of the Zoom app could change at any time.
>> You should do your tests with the latest iOS and Zoom app versions before
>> every project and ensure the participant has the same versions.
>>
>> We do a lot less testing on Android. I personally haven't done any since
>> we did lab-based testing, when I used to use an overhead camera and
>> microphone so I could record the hand / screen interaction. It looks like
>> we haven't done any remote user testing with Talkback although I know we
>> trialled various ways of doing it. You may well find that the Zoom app has
>> an "Enable Original Audio" menu option like the iOS app has. When you were
>> using screen mirroring, didn't the computer's microphone pick up the screen
>> reader audio output? My (possibly fallible) recollection is that it did,
>> but that it was instantaneous, whereas the screen mirroring lagged several
>> seconds behind, making it difficult to understand what was happening.
>>
>> Steve
>>